The Conversational AI Suite
 The Conversational AI Suite

Increase your productivity and offer your customers the best service: Get the most out of your customer dialogues with Conversational AI Suite.

Increase your productivity and offer your customers the best service: Get the most out of your customer dialogues with Conversational AI Suite.


Deutsche Version: Bitte klicken Sie hier.

Give your customer dialogues a boost

Conversational AI Suite is your business solution for a more efficient customer contact service. The AI solution fully automatically answers customer concerns via telephone and text chat – for example, frequently recurring standard questions. This allows you to save on personnel costs and still be available 24/7 for your callers – for more customer satisfaction with the highest quality. Discover more practical application examples below.

More than just a chat bot: The Conversational AI Suite

Happy customers, reduced service costs: The Conversational AI Suite delivers tailored AI solutions for customer service as managed services. It leverages best-of-breed technologies from leading partners. Through natural language processing, machine learning, and generative AI, both simple routine inquiries and more complex issues can be addressed. User-friendly interfaces for dialogue design, bot training tools, and monitoring dashboards enable you to optimize your service easily and continuously—without any programming skills required.

Customer dialogue with Deutsche Telekom's Conversational AI Suite


Raise your customer dialogue to a new level!   Contact us

Your advantages with AI in customer dialogue

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Advantages for your customers

  • 24/7 availability
  • No waiting times for simple requests
  • Case closing processing of the request
  • Fast service
  • Direct problem solving
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Benefits for your employees and your company

  • Significant cost savings through automated processes – such as frequently asked questions or verification/authentication of callers
  • No functional bottlenecks or failures even with high service usage
  • Relief for employees with standard questions thanks to AI solution
  • Reliable 24/7 service with constant quality
  • Support for complex queries with access to large amounts of data
  • Increase customer satisfaction

In touch with your customers – across all channels

The Conversational AI Suite is modular and can be seamlessly integrated into existing environments – both in voice channels and in E-Mail, messenger or web chats. CRM systems and knowledge databases can be connected via API interfaces. This allows complete interactions such as information on order status or tariff changes to be processed fully automatically and on a case-by-case basis.

Icon FAQ bots: Question mark
FAQ bots

Icon Chat bots: Text message
Chat bots

Icon E-Mail bots: Envelope
E-Mail bots

Icon Messenger bots: Speech bubbles
Messenger bots

Icon Voice bots
Voice bots

Discover our online seminars

Artificial intelligence in customer service – secure and tested according to AIC4

How do you create a trustworthy and explainable AI solution? How do you ensure that its functionalities are compliant with all legal and ethical guidelines? In this free online seminar, together with our partner Cognigy, we explain how to ensure a secure AI service in the interaction of SW, hosting, operation and support.

Go to record (German only)

Here are 4 reasons to work with us

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Future-proof platform

Develop and operate your tailored AI solutions through Telekom teams in secure German data centers.

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Co-creation

Co-create your voice-enabled solution with us. Select from a wide range of apps, tools and service and decide on the integration depth.

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One-stop shop

Unified user experience: Integrate all your customer touchpoints into a single platform. Leverage a comprehensive portfolio of innovative solutions for every need.

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Expert team

Benefit from the in-depth knowhow of our teams of engineers and specialists with years of experience in designing natural language dialogues.

A real success story

Zitat und Bild von Michael Römer, Geschäftsführer Funke Dialog GmbH


Funke Dialog GmbH


The challenge: As the publisher of 12 daily newspapers, Funke Mediengruppe reaches 3.3 million people in Germany. On average, around 133,000 subscribers call the hotline every month with various concerns. The subsidiary Funke Dialog was looking for a solution that could handle the number of callers efficiently and with the shortest possible waiting times.

The solution: The Conversational AI Suite solves simple customer concerns, such as reordering a newspaper. The solution identifies the caller by voice recognition, even if no phone number has been stored. The bot now handles around 35 percent of calls.

Fact Sheets

AI and chatbot – all the most important facts

How can we support you?

Do you need more information about our offers, or do you have a specific question? We will be happy to help you!

Contact us

Do you need more information about our offers, or do you have a specific question? We will be happy to help you!

Contact us

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