The Conversational AI Suite
The Conversational AI Suite

Increase your productivity and offer your customers the best service: Get the most out of your contact center solution with Conversational AI Suite.

Increase your productivity and offer your customers the best service: Get the most out of your contact center solution with Conversational AI Suite.


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Give your contact center a boost

Conversational AI Suite is your business solution for a more efficient customer contact service. The intelligent voice solution fully automatically answers customer concerns via telephone and text chat – for example, frequently recurring standard questions. This allows you to save on personnel costs and still be available 24/7 for your callers – for more customer satisfaction with the highest quality. Discover more practical application examples below.

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Smiling woman with mobile phone looks at tablet while talking to voice bot

Banking made easy

Finally on vacation and then the phone rings: a larger sum needs to be charged to the customer's credit card account. But no problem, a single phone call is all it takes: The customer authenticates himself and initiates a transaction from his checking to his credit card account. In conversation with the voicebot, he can have this automated – the money transfer between the accounts, but also an increase or reduction of the credit volume, the transfer limit, and quite conveniently query transactions.

Man in suit with smartphone in hand uses voice bot to manage his newspaper subscription

Conveniently manage newspaper subscriptions

The newspaper was ordered for today but was not delivered? The voice bot handles subscribers' customer concerns by phone, fully automatically, and on a case-by-case basis: the customer calls the service number for subscribers and is authenticated – then, depending on the time, a new delivery is triggered, a digital version of the magazine is offered, or the price of the missing issue is credited to the customer's account. Another practical feature is the vacation service, which is available if delivery is to be postponed or delayed.

Woman uses Deutsche Telekom's intelligent voice solution to order food

Food delivery in the blink of an eye

Once the customer data has been stored, every meal order in the future will be placed in no time at all: When the customer calls, her phone number is validated in the customer database — and if their contact data and delivery address has already been saved, everything happens very quickly. In addition, favorite dishes can be stored individually as standard, and the processing or delivery status of the order can be queried if someone is particularly hungry.

Man with tablet booking a trip by chat

Completely relaxed travel planning

Last-minute vacation? It doesn't get any faster than this: for example, a customer might use a travel provider's chat to list all the European destinations from Cologne/Bonn Airport in the next six weeks. All necessary data is then requested – from contact details to travel dates. The destinations are displayed directly in the chat window and the customer can highlight their top 3 offers. Afterwards, they receive their favorite destinations via email – and can conveniently decide and book.

More than just a chat bot: The Conversational AI Suite

Satisfied customers, reduced service costs: The Conversational AI Suite answers frequently occurring customer concerns automatically and processes them conclusively across numerous channels. In addition, biometric voice recognition "User Verification" can be used to conveniently authenticate a caller based only on their voice.

Customer dialogue with Deutsche Telekom's Conversational AI Suite


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Your advantages with AI in customer dialogue

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Advantages for your customers

  • 24/7 availability
  • No waiting times for simple requests
  • Case closing processing of the request
  • Fast service
  • Direct problem solving
  • Fast and convenient authentication through voice recognition
People working together in an office

Benefits for your employees and your company

  • Significant cost savings through automated processes – such as frequently asked questions or verification/authentication of callers
  • No functional bottlenecks or failures even with high service usage
  • Relief for employees with standard questions thanks to bot solution
  • Reliable 24/7 service with constant quality
  • Support for complex queries with access to large amounts of data
  • Increase customer satisfaction

In touch with your customers – across all channels

The Conversational AI Suite is modular and can be seamlessly integrated into existing environments – both in voice channels and in E-Mail, messenger or web chats. CRM systems and knowledge databases can be connected via API interfaces. This allows complete interactions such as information on order status or tariff changes to be processed fully automatically and on a case-by-case basis.

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FAQ bots

Icon Chat bots: Text message
Chat bots

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E-Mail bots

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Messenger bots

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Voice bots

Discover our online seminars

Artificial intelligence in customer service – secure and tested according to AIC4

How do you create a trustworthy and explainable AI solution? How do you ensure that its functionalities are compliant with all legal and ethical guidelines? In this free online seminar, together with our partner Cognigy, we explain how to ensure a secure AI service in the interaction of SW, hosting, operation and support.

Voice biometrics: Forget all your passwords, just speak!

Do you want to authenticate your customers within 3 seconds? In any language and text-independently (passive recognition)? Then watch the recording of our online seminar and learn about the advantages of biometric speech recognition ("User Verification").

Real success stories

Zitat und Bild von Michael Römer, Geschäftsführer Funke Dialog GmbH


Funke Dialog GmbH


The challenge: As the publisher of 12 daily newspapers, Funke Mediengruppe reaches 3.3 million people in Germany. On average, around 133,000 subscribers call the hotline every month with various concerns. The subsidiary Funke Dialog was looking for a solution that could handle the number of callers efficiently and with the shortest possible waiting times.

The solution: The Conversational AI Suite solves simple customer concerns, such as reordering a newspaper. The solution identifies the caller by voice recognition, even if no phone number has been stored. The bot now handles around 35 percent of calls.

Zitat und Bild von Michael Mager, Leiter Marketing/Kommunikation Telekom Baskets


Telekom Baskets Bonn


The challenge: The aim of the AI project was to contact the fans of the Bonn basketball club more efficiently, but also more emotionally.

The solution: Together with the customer, the mascot "Bonni" was measured and filmed in various poses to create a likeable 3D avatar with high recognition value for the fans. Now fans can chat with Bonni at any time and obtain information. Bonni provides support for all questions relating to tickets, the fan store, the match schedule, the team or how to get to the Telekom Dome. In addition, the avatar can also respond to messages with various animations or humorous dialogues.

Fact Sheets

AI and chatbot – all the most important facts

How can we support you?

Do you need more information about our offers, or do you have a specific question? We will be happy to help you!

Contact us

Do you need more information about our offers, or do you have a specific question? We will be happy to help you!

Contact us

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