Contact Center
Contact Center

Simply more possibilities

Thanks to the extensive service portfolio of engage Multichannel ACD, you can easily make your customer service more modern, convenient and efficient.

Excellent customer service without limits

Customer service standards are rising – customers expect fast, competent help across multiple channels. Magenta Genesys Cloud CX ensures consistent service quality, increases customer satisfaction and strengthens your competitiveness.

For complex telephone business transactions

The voice portal handles business transactions in telephone customer care fully or partially automated - from the pre-qualification of calls to the from the pre-qualification of calls to case-closing self-services.

It's easy to design your own voice dialogue.

For simpler voice dialogues and flexible call flow design, the Interactive Voice Response Business is the ideal solution. You simply design your own voice dialogue and adapt call flows to your to your needs at any time.

Easily design your own voice dialogue

Thanks to intelligent call distribution, you can process customer enquiries quickly and in a targeted manner.