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Contact Center
 Contact Center

Discover how your business can benefit from a contact centre in the cloud. Turn a good contact centre into the best contact centre for your customer communications.


Get in contact

Discover how your business can benefit from a contact centre in the cloud. Turn a good contact centre into the best contact centre for your customer communications.

Get in contact

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Discover how your business can benefit from your cloud contact center solutions

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engage Multichannel ACD

Simply more possibilities

Thanks to the extensive service portfolio of engage Multichannel ACD, you can easily make your customer service more modern, convenient and efficient.



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Customer Interaction Management

Get more out of your contact centre.

Working through calls is great, but it won't get you anywhere. Because
Customers today want more than just to talk. They want to chat,
e-mails and ask their questions to an advisor via video.



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Interactive Voice Response Professional

For complex telephone business transactions

The voice portal handles business transactions in telephone customer care fully or partially automated - from the pre-qualification of calls to the
from the pre-qualification of calls to case-closing self-services.


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Interactive Voice Response Business

It's easy to design your own voice dialogue.

For simpler voice dialogues and flexible call flow design, the
Interactive Voice Response Business is the ideal solution. You
simply design your own voice dialogue and adapt call flows to your
to your needs at any time.



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Automatic Call Distribution

Easily design your own voice dialogue

Thanks to intelligent call distribution, you can process customer enquiries quickly and in a targeted manner.





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Take advantage of our products, increase efficiency and reduce costs!


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