24–26 February at the Estrel Congress Centre, Berlin

Customer dialogue of the future: CCW 2026

As one of the leading providers of customer contact solutions, we support you from consultation and implementation to operation and integration into your systems. Companies in highly regulated industries benefit from our experience and our broad partner network: we find the platform that really suits your needs.

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We are shaping the customer dialogue of the future

Integration and networking

We seamlessly integrate innovative customer contact solutions into your IT landscape and create end-to-end processes – from enquiry to routing to CRM – for genuine 24/7 omnichannel service.

Efficiency and AI intelligence

We use AI to optimise processes and reduce the workload on skilled workers – from voice and chatbots to text analysis and autonomous AI agents – so you are well positioned for flexible and future-proof processes.

Change and competence

We make your teams AI-ready and support the change process so that the symbiosis of AI and motivated employees delivers personalised, excellent customer service that makes all the difference.

Safety and reliability

Data protection and security form the foundation of our solutions – especially for highly regulated industries – with sovereign cloud platforms and secure communication on the best network.

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Experience AI

Experience AI live on our voice bot demonstrator to learn about the new possibilities in customer service.

Individual exchange of experts

Our experts are available to answer your questions about contact centre and conversational AI solutions, whether you are looking to expand or implement a new system.

Sovereign European cloud solutions

We advise you on contact centre solutions for maximum security and data sovereignty, especially for highly regulated industries.

Live demonstrations

Discover the latest features and possibilities of our partner solutions (Genesys, VIER, Sikom, Cognigy).

MagentaBusiness API

With our API, you can create infrastructure security and new communication possibilities.

Service advisor at the Telekom order hotline for business customers smiles while wearing a headset.

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To enable us to process your registration quickly and arrange an appointment with you, please complete the following contact form. We will get back to you as soon as possible.

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