Quick help
If your internet and landline connection is down, find out here how to set up call forwarding or a personal hotspot and get more helpful tips.
Quick help to fix your problem
Internet & landline
Check whether your Internet and landline connection is disrupted and report the fault directly to us online.
Mobile communications
Get helpful tips if your mobile connection is not working as usual.
Internet of Things
Report any IoT malfunction directly online.
Cable damage
Report any damage caused during earthworks and civil engineering works to us.
Speed test
Check your internet speed here.
Router help
Simply select the device and receive the appropriate solution.
Replace defective device
We will be happy to assist you personally with the exchange.
Safe in all weather conditions
Helpful tips on how to protect your business from severe weather, remain operational in an emergency and resolve disruptions efficiently.
Related topics on disruption
Devices and configurations
Help with devices and configurations in the areas of mobile communications, landline networks and telematics.
Contract and order
Whether you need contract details, order status, relocation or cancellation information – here you will find all the information relating to your contracts and orders in one convenient place.
My Telekom Business
Your gateway for all business logins for contract management and product configuration.
How to reach us
Telephone contact
You can reach us by telephone at any time.
Contact form
To send us an email, simply use our contact forms.
Chat
The chat service is available Monday to Friday from 8 a.m. to 8 p.m.
