Termination for business customers

You can easily cancel your mobile phone contracts in the Magenta Business Service Portal (MBSP). Here's how:

1. Log in with your access details.
2. Click on "My contracts" in the navigation bar on the left and select the contracts you wish to cancel.
3. Click on the "Cancellation" button in the top right-hand corner and submit your request.

Don't have access to MBSP?
Alternatively, you can use our cancellation form. After submitting the form, you will receive written confirmation as soon as your request has been processed.

Important: Please take note of all further informationregarding the termination of your mobile phone contract.

Do you have any questions or would you like advice? Our service team will be happy to help you on 0800 33 08822.

You can cancel your internet and landline contract using our cancellation form. Once you have submitted the cancellation form and it has been processed, you will receive written confirmation with the cancellation date.

Important: Information on cancelling your internet and landline contract:

• Notice of termination must be given in good time and the minimum contract term must have been fulfilled. The exact notice periods can be found in your contract documents.
• If your tariff does not have a minimum contract term, the notice period is six working days.
• After the minimum contract period has expired, you may terminate your contract with one month's notice.
• Termination may occur at any time. It shall take effect at the end of the contract period.
• If you have rented equipment such as a telephone system or router and no longer require it, please remember to cancel these devices as well. Please use our cancellation form for this purpose.

Cancel tariff options on your mobile phone contract

You can cancel tariff options in the Business Service Portal (BSP).

• To do this, select "Cards" from the "Contracts & Cards" menu. Select the relevant phone number, scroll to the bottom and select "Change tariff/options" from the drop-down menu. Click on "Select".
• The selected contract will open and the tariff details will be displayed. Scroll down and click on "Continue".
• You will now see an overview of the tariff options you have selected. If you wish to cancel a tariff option, adjust the selection in the last column so that "no selection" is marked or remove the green tick.
• Scroll down to the bottom of the page and click on "Continue". You will receive a summary of your contract, including the tariff options you have booked. Confirm your changes by clicking on "Send".

Can't find your contract documents and don't have access to the Business Service Portal (BSP)? Our service team will be happy to help. Contact us now!

Cancel tariff options for your landline and internet contract

You can conveniently cancel tariff options via our customer centre.

• Select your landline and internet contract in the "Contracts" section and click on "Additional functions".
• Then click on "To the options" in the "Tariff options" tile.
• Go to the desired option and click on "Actions" and "Cancel option". Follow the further instructions.

Cancel tariff options from partner services

• In the "Tariff options" section, click on "Booked partner services" and then on "Edit partner services".
• Click on "Details" and "Cancel product" for the desired option.

If you do not have access to the customer centre, you can also use our cancellation form.

You may exercise your special right of termination in the following cases:

• Moving abroad: This applies only to natural persons.
• Insufficient network coverage: If Telekom Germany GmbH has contractually agreed to provide a certain level of network coverage (e.g. in a production hall) and this is not fulfilled.
• Failure to comply with terms and conditions: For example, in the case of price increases.
• Supplementary agreements to the framework agreement: If supplementary agreements have been made in writing and these are not complied with.
• Death of the contractual partner: In this case, the heirs or surviving dependants may exercise the special right of termination.

Do you have any questions? Our service team will be happy to help. Contact us now!

Note: If you are closing your business or a branch, you can find further information in the FAQ on closing a business.

Mobile phone contract
: You have the option of terminating the contract early in return for a transfer fee. We will be happy to send you a specific offer in writing if you provide us with a copy of the official proof of business deregistration/cessation of business or a copy of the extract from the commercial register.

Landline & Internet
contract You can terminate a fixed-term contract at the end of the minimum contract period by giving notice in accordance with the notice periods using our termination form.

Number portability
If you have a successor for your business and the landline and/or mobile phone number is to continue to be used, no cancellation is required. You can then apply for a contract transfer for your contracts. You can find all the information about the process on our contract transfer overview page.

Mobile phone contract
If you move within Germany, you do not need to cancel your mobile phone contract. The contract remains valid and can continue to be used. If you move abroad, you have the right to cancel your contract. In this case, the notice period is one month.

Further information on moving can be found on our moving page.

Landline & Internet contract
If you move house, you do not need to cancel your existing contract. You can simply transfer it to your new address. We will check whether the same service (e.g. DSL speed and technology) is available at your new place of residence. If so, the contract will be transferred without any problems.
If the previous service cannot be provided at the new location, you have the right to cancel the contract.

Important: Please inform us of your move at least four weeks in advance. Contact our service team and we will call you back to discuss all the important details.

Mobile phone contract
Have you made your decision? Then please send us all the information using our cancellation form. There are several options for transferring your mobile phone number:

• Transfer from the current contract
• Takeaway at the end of the contract
• Transportation on a date of your choice

Further information on the deadlines can be found under Deadlines for number portability.

Landline & Internet
contractIf you wish to switch to another provider, they will take care of cancelling your connection.

We regret your loss and would like to assist you in cancelling your subscription.

If the person is a natural person, the contract can be terminated with simple proof. Please use our online forms and upload a copy of the death certificate.

Mobile phone cancellation     Termination of landline

If the deceased person is a legal entity, we will be happy to discuss the options with you in person. Contact us now!

Rental
equipment You can request the return of your rental equipment, e.g. your digitisation box, via our returns portal. To do so, please complete the form and then return the rental equipment to us. Upon receipt, you will receive written confirmation of cancellation.

Telephone system
To cancel a telephone system or a Lancom router from Telekom, please complete our cancellation form.

Mobile phone contract Would you like
to transfer or take over a mobile phone contract? It's easy! The term and conditions remain unchanged. We charge a one-time fee per contract for the transfer. It is important that the previous contracting party and the person taking over the contract fill out the transfer form together.

Landline & internet contract with new commercial registerTo
transfer a landline and internet contract with a new commercial register, both the transferee and the transferor must complete an application form. Please have the relevant supporting documents ready, such as a purchase or transfer agreement and a current extract from the commercial register.

Step 1: Request to transfer the telephone number to the new contract holder

Step 2: Transfer of rights to use telephone numbers from the previous contract holder

Landline & Internet contract without new commercial register
entry For changes to the contractual partner's details that do not require a new commercial register entry, you must complete the "Changeof contractual partner details" form in order to record the changed details in the contract.

Further information on the process of contract transfer/handover can be found on our contract transfer overview page.