Termination of business customers

You can easily cancel your mobile phone contracts via the Magenta Business Service Portal (MBSP). Here’s how:

1. Please log in using your login details.
2. Click on ‘My Contracts’ in the navigation bar on the left and select the contracts you wish to cancel.
3. Click on the ‘Cancellation’ button in the top right-hand corner and submit your request.

Don’t have access to the MBSP?
Alternatively, please use our cancellation form. Once you have submitted the form, you will receive written confirmation as soon as your request has been processed.

Important: Please take note of all further informationregarding the cancellation of your mobile phone contract.

Do you have any questions or would you like some advice? Our customer service team will be happy to help you on 0800 33 0228.

You can cancel your internet and landline contract via our chat service. 

Alternatively, you can use the cancellation form. Once you have submitted the cancellation form and it has been processed, you will receive written confirmation stating the cancellation date.

Important: Information on cancelling your internet and landline contract:

• Notice of termination must be given in good time and the minimum contract term must have been fulfilled. You will find the exact deadlines in your contract documents.
• If your tariff does not have a minimum contract term, the notice period is six working days.
• Once the minimum contract term has expired, you may terminate your contract by giving one month’s notice.
• The contract may be terminated at any time. The termination takes effect at the end of the contract term.
• If you have any rented equipment, such as a telephone system or a router, and no longer require it, please remember to cancel these services as well. Please use our cancellation form for this purpose.

Cancel your mobile phone contract’s tariff options

You can cancel your tariff options via the Business Service Portal (BSP).

• To do this, go to the “Contracts & SIM cards” menu and select “SIM cards”. Select the relevant phone number, scroll right to the bottom and choose “Change tariff/option” from the drop-down menu. Click “Select”.
• The selected contract will open and the tariff details will be displayed. Scroll down and click ‘Continue’.
• You will now see an overview of the tariff options you have selected. If you wish to cancel a tariff option, adjust your selection in the last column so that ‘No selection’ is highlighted, or remove the green tick.
• Scroll right to the bottom and click ‘Continue’. You will see a summary of your contract, including the tariff options you have selected. Confirm your changes by clicking ‘Submit’.

Can’t find your contract documents and don’t have access to the Business Service Portal (BSP)? Our service team will be happy to help. Get in touch now!

Cancel tariff options for your landline and internet contract

You can easily cancel your tariff options via our Customer Centre.

• In the ‘Contracts’ section, select your landline and internet contract and click on ‘More functions’.
• Then click on ‘View options’ in the ‘Plan options’ tile.
• Go to the relevant option and click on ‘Actions’ and ‘Cancel option’. Follow the further instructions.

Cancel subscription plans from partner services

• In the ‘Tariff options’ section, click on ‘Added partner services’ and then on ‘Edit partner services’.
• Click on ‘Details’ and then ‘Cancel product’ next to the option you want.

If you do not have access to the customer portal, you can also use our cancellation form.

You may exercise your right of early termination in the following cases:

• Moving abroad: This applies only to individuals.
• Failure to provide network coverage: Where Telekom Germany GmbH has contractually agreed to provide a specific level of network coverage (e.g. in a production hall) and this is not fulfilled.
• Failure to comply with the terms and conditions: for example, in the case of price increases.
• Supplementary agreements to the framework agreement: Where written supplementary agreements have been entered into and these are not being complied with.
• Death of the contracting party: In this case, the heirs or surviving dependants may exercise the special right of termination.

Please feel free to use the contact form to request early termination.

Note: For information on ceasing business operations or closing a branch, please refer to the FAQ on ceasing business operations.

Mobile phone contract
: You have the option to terminate the contract early in return for payment of a termination fee. We will be happy to send you a detailed written offer once you have provided us with a copy of the official proof of deregistration of your business or cessation of trading, or a copy of your company registration certificate.

Landline & Internet
Contract: You can cancel a fixed-term contract at the end of the minimum contract term by using our cancellation form, provided you observe the notice periods.

Number
portabilityIf you have a successor for your business and wish to continue using your landline and/or mobile phone number, there is no need to cancel your contract. You can then apply to have your contracts transferred. You can find all the information you need about the process on our contract transfer overview page.

Mobile phone contract
: If you move within Germany, you do not need to cancel your mobile phone contract. The contract remains in force and you can continue to use the service. If you move abroad, you have the right to cancel your contract. In this case, the notice period is one month.

You can find further information on moving house on our moving house page.

Landline & Internet
ContractIf you move house, you do not need to cancel your existing contract. You can simply transfer it to your new address. We will check whether the same service (e.g. broadband speed and technology) is available at your new home. If so, the contract will be transferred without any issues.
If the existing service cannot be provided at your new address, you have the right to cancel the contract.

Important: Please let us know at least four weeks in advance if you are moving. Contact our customer service team and we will call you back to discuss all the important details.

Mobile phone contractHave
you made up your mind? If so, please send us all the relevant details using our cancellation form. There are several ways to keep your mobile number:

• Carry-over from the current contract
• Carry-over at the end of the contract
• Pick-up on a date of your choice

For further information on the deadlines, please see Deadlines for number portability.

Landline & Internet contract
: If you wish to switch to another provider, they will handle the cancellation of your service.

We are sorry for your loss and would like to help you cancel your subscription.

If the account holder is a natural person, the contract can be terminated by providing simple proof of death. To do so, please use our online forms and upload a copy of the death certificate.

Cancelling a mobile phone contract     Cancellation of landline service

If the deceased is a legal entity, we would be happy to discuss the options with you in person. Get in touch now!

Rental equipmentYou can arrange to return your rental equipment
, such as your digitisation box, via our returns portal. To do so, please complete the form and then return the rental equipment to us. Once we have received it, you will receive written confirmation of the return.

Telephone
systemTo cancel a telephone system or a Lancom router from Telekom, please complete our cancellation form.

Mobile phone contract
: Would you like to transfer or take over a mobile phone contract? It’s very simple! The contract term and terms and conditions remain unchanged. We charge a one-off fee per contract for the transfer. It is important that the current contract holder and the person taking over the contract fill in the transfer form together.

Landline & Internet contract with a new company registration
To transfer a landline and internet contract to a new company registration, both the transferee and the transferor must complete an application form. Please have the relevant supporting documents to hand, such as a purchase or transfer agreement and a current extract from the commercial register.

Step 1: Request to transfer the phone number to the new contract holder

Step 2: Transfer of the right to use the previous contract holder’s phone numbers

Landline & Internet contract without a new entry in the commercial
registerFor changes to the contracting party’s details that do not require a new entry in the commercial register, you must complete the ‘Changeof Contracting Party Details’ form to record the updated details in the contract.

You can find further information on the process of contract transfer on our Contract Transfer overview page.