Order status
View order and delivery status and find out more about tracking your shipment.
How can we assist you?
Contract transfer
Everything you need to know about taking over or handing over the contract.
Manage contracts and customer data
Frequently asked questions and answers about your contract and customer data.
Relocation
Useful information about your move.
Switch to Telekom
Information about switching to Telekom.
Client services
Everything you need to know about our builder services.
Termination
The most important information about terminating your contract.
Mobile communications
More about SIM/eSIM, fixed IP address and returning your device.
Internet & landline
Further information on the returns portal, telematics, CompanyFlex and DeutschlandLAN Cloud PBX.
Further related topics
Your Telekom bill
Whether you want to request copies of invoices, view invoices or call up an itemised bill (EVN) – you can find out everything you need to know about your invoice here.
Devices and configurations
Help with devices and configurations in the areas of mobile communications, landline networks and telematics.
Help with faults
Whether it's the internet, landline or mobile phone service – here you will find the right solutions to quickly resolve your issue.
How to reach us
Telephone contact
You can reach us by telephone at any time.
Contact form
To send us an email, simply use our contact forms.
Chat
The chat service is available Monday to Friday from 8 a.m. to 8 p.m.
