You can take your existing telephone number with you to your new location if the area code remains the same. You can use our availability check to find out in advance what technical options we can offer you at your new location. To ensure that everything runs smoothly, we have put together a checklist for you. We charge a one-time setup fee for provision at your new company location. Prices may vary depending on the tariff. You can find the specific price in our terms and conditions by selecting the relevant tariff.

You can check your order status online at any time. To do so, you will need the order number and the area code of the new location. Using the My Telekom Technician service, you can see when the technician will arrive at your premises from 3 days before the provision date. The appointment can be changed up to 2 days before the scheduled date. Please contact our service team in good time to arrange a new appointment.

You can use the My Telekom Technician service to see when our service technicians will arrive at your location. Our service technicians require access to the building's distribution board (APL) and your junction box. Our service technicians will only install your appliances if you have booked a chargeable installation service when placing your removal order.

You can change your contract partner address and/or billing address online at any time in your customer centre. Log in or register now! If the connection is not working on the day after the planned move-in date, you can report the fault to us online.

Transferring your mobile phone contracts

If your company relocates, we simply need to be provided with your new address. How to change your address quickly and easily online: Log in to your Business Service Portal (BSP) . In the menu, click on "Existing business" and then on "Change master data" . Then select the relevant customer account and enter your new details. Then follow the further steps in the portal. Would you like to change your telephone directory entry? Simply use our online form .

Help & Service for business customers

Relocation

Find out what you need to bear in mind when moving your landline and internet connection and how to change the address for your mobile phone contracts.

One person shows another person a checklist for moving house on their mobile phone in front of a building with moving boxes.

Moving with your internet and landline connection

Important: Please arrange your move at least 4 weeks in advance.

Simply fill out our contact form and submit it online. Our service team will then call you back to discuss your move with you.

Have you already booked your move? Then check your order status online.

Request a move now

More information about the move

You can take your existing telephone number with you to your new location if the area code remains the same.
You can use our availability check to find out in advance what technical options we can offer you at your new location.
To ensure that everything runs smoothly, we have put together a checklist for you.
We charge a one-time setup fee for provision at your new company location. Prices may vary depending on the tariff. You can find the specific price in our terms and conditions by selecting the relevant tariff.

You can check your order status online at any time. To do so, you will need the order number and the area code of the new location.
Using the My Telekom Technician service, you can see when the technician will arrive at your premises from 3 days before the provision date.
The appointment can be changed up to 2 days before the scheduled date. Please contact our service team in good time to arrange a new appointment.

You can use the My Telekom Technician service to see when our service technicians will arrive at your location.
Our service technicians require access to the building's distribution board (APL) and your junction box.
Our service technicians will only install your appliances if you have booked a chargeable installation service when placing your removal order.

You can change your contract partner address and/or billing address online at any time in your customer centre. Log in or register now!
If the connection is not working on the day after the planned move-in date, you can report the fault to us online.

If your company relocates, we simply need to be provided with your new address.

How to change your address quickly and easily online:

Log in to your Business Service Portal (BSP).
In the menu, click on "Existing business" and then on "Change master data".
Then select the relevant customer account and enter your new details.
Then follow the further steps in the portal.

Would you like to change your telephone directory entry? Simply
use our online form.