Digital Office Service

Digital Office Service is aimed at self-employed people and small businesses across various sectors who require personalised support with all aspects of the digital workplace.

A package covers a workstation and its associated devices, e.g. computers, smartphones, tablets, Wi-Fi components, printers and scanners.

Yes. Digital Office Service is also available for those working from home and can help with issues such as problems with computers, printers, smartphones or Wi-Fi.

No. Digital Office Service can be used regardless of who your internet or mobile network provider is.

The experts can help with issues such as network problems, hardware failures, software queries and security risks, as well as with the installation and configuration of hardware and software.

These include, amongst other things, computers, MacBooks, smartphones, tablets, routers, Wi-Fi, printers and scanners, as well as applications such as Microsoft Office, Webex and Zoom.

Yes. The experts can help with Wi-Fi reception, router settings, updates and connecting devices in the office or when working from home.

Yes. The support covers applications such as ChatGPT, Google Gemini and Microsoft Copilot, as well as the basics of prompting.

The ID Alarm checks stored data and alerts you if it appears online. This service is included in the M and L packages.

Support is provided by telephone, via secure remote access if required, or, depending on the package booked, directly on site.

If necessary, a specialist may, with your express consent, access the affected device in order to analyse and rectify the fault.

A single-use session key is provided for the connection. The session can be monitored on screen and terminated at any time. Once completed, the connection is immediately terminated.

Digital Office Service is available in S, M and L versions. The packages differ in terms of expert advice, on-site service and additional services. The L package is also available on Sundays and public holidays from 10 am to 5 pm.

S includes 30 minutes, M 45 minutes and L 60 minutes per month for multiple enquiries. Alternatively, depending on the package, one or two enquiries are included with no time limit.

S covers one call-out per year within 24 hours, M covers two call-outs within 24 hours, and L covers four call-outs within eight hours.

The M and L packages include, amongst other things, the installation of selected business routers and the ID Alarm. The L package also includes two MacBook or computer check-ups per year, as well as configuration, fault diagnosis and troubleshooting for IP and DECT telephones.