Contract transfer

Would you like to transfer or take over a mobile phone contract? No problem! The term and conditions remain unchanged. We charge a one-time fee (per contract) for the transfer. The previous contract holder must fill out the transfer form together with the new contract holder.

During the contract partner transfer, you have the following options:

• Include private Telekom contract in a framework agreement
• Convert business contract to private customer contract
• Switch to another framework agreement
• Remain in the existing framework agreement if you meet the requirements

Important: Switching from private to business or vice versa is only possible after the downgrade lock period has expired. Our service team will be happy to help you if you do not know the exact date.

Request transfer of mobile phone contract

The transfer of telephone numbers to a new or existing contract is possible under the following conditions:

• Acquisition of a commercial business, company or enterprise
• Change of tenant
• Continued use of a connection previously used for business purposes as a private customer connection
• Takeover of a business connection by field staff or teleworkers for private use at the same location
• Takeover of a private connection from field staff or teleworkers
• Use of a connection in a shared flat

Step 1: Form for the new contract holder Fill out the form now

Step 2: Form for the previous contract holder Fill out the form now

Contractual partner details may be amended under the following conditions:

• Universal succession in the event of inheritance
• Change of name or change of business name of a legal entity. The commercial register or association register number remains the same.
• Change in the form of the company
• Withdrawal of one contracting party from "several contracting parties"

Request change now

In order to take over or transfer a leased telephone system and/or maintenance contract, the previous contract holder and the future contract holder must jointly complete our form. You can then send it to us via our contact form so that we can process it further.

Step 1: Fill out the form
Download form

Step 2: Send the completed form
Send form

Transferring a mobile phone number

Switching at the end of your contract
: Cancel your contract with your current provider. Then
arrange to port your number to Telekom.

Early switch
: Before placing your order, please submit an opt-in (number porting authorisation) to your current provider.
Your existing contract will continue until its end date. This may result in temporary costs for two contracts.

Here’s how to place an order:

1. Choose your preferred tariff, with or without a smartphone.
2. Follow the online ordering process.
3. Please enter the mobile number you wish to transfer to Telekom.

Important: You can transfer your phone number no earlier than 123 days before and no later than 90 days after the end of your contract.

Transfer a landline number

Please do not cancel your contract yourself. If you have already cancelled your line with your previous provider, please contact us as soon as possible. Your phone number may be unavailable for a while. We will do everything we can to ensure that this does not happen.

Here’s how to take out your new policy directly online:

1. First, check our product page to see how much bandwidth is available at your location, tick the box next to ‘I’m switching from another provider’ and then select your preferred tariff.
2. Please provide us with the details of your current provider, your preferred start date (if any) and the phone number you wish to transfer after you have viewed your order summary.
3. Please complete the provider change form and return it to us once you have signed it. The form will be displayed at the end of the online ordering process. We will take care of the rest as soon as we have received the form.

Further information can be found on the ‘Switch to Telekom’ page