Success stories from practice

The new Energie.Zukunft app inspires with exciting content for children and adults alike. Whether in the classroom or at trade fairs, it imparts knowledge, strengthens customer loyalty and brings Bayernwerk to life as an innovative employer using virtual and augmented reality technology.

100 per cent availability: global office, the specialist in customer communication, uses the Conversational AI Suite and supports around 1,500 companies with its call agents, known as telephone angels.

In order to offer the highest level of service, schauinsland-reisen has invested heavily in the further development of its technical infrastructure. With the introduction of a multichannel solution and the integration of Teams telephony, the company will be able to continue to respond flexibly and quickly to customer enquiries in the future.

Everything runs smoothly: in a skilled trade business, the IT must also function flawlessly. The expert team at Telekom takes care of the company network for the Hahn painting business.

Haas Fertigbau digitises sales and customer service: thanks to an optimised Salesforce solution, 3D house configurator and online project navigator, customers benefit from efficient, paperless service and transparent project management.

Smooth, secure, sustainable: The flexible packaging manufacturer has modernised its global network infrastructure in collaboration with Deutsche Telekom. The new solution replaces a cost-intensive MPLS WAN at nearly 40 locations worldwide with a hybrid network featuring redundant Internet and MPLS connections.

A private 5G campus network from Telekom is setting new standards in TV production at RTL. Ultra-fast, flexible and wireless – for the television of tomorrow. 

A future-proof network as the foundation for further digital innovations and the expansion of e-mobility. It not only enables the optimisation of operational processes, but also ensures a significant improvement in network connections and internet speeds at motorway service stations – and thus a significantly improved digital customer experience.

Whether for large email attachments, video conferences or streaming services: with Telekom's HotSpot Drive, BMW drivers in selected models also have fast and stable internet on the go.

The well-known race track is not only a venue for Formula 1 and motorsport, but also a platform for customer events, festivals and concerts. With bandwidths of up to 10 gigabits per second, operators, customers and guests benefit from fast internet via cable, Wi-Fi or 5G campus network.

Servodata wanted to make a fresh start in terms of technology – with a fail-safe, certified service platform for the sensitive card blocking process. The high degree of process individuality was just as crucial as replacing the old on-premise solution with a cloud-based contact centre solution.

Communication on a new level: thanks to the integration of the cloud-based Microsoft Teams telephony solution, employees can now work and communicate independently of location and time.  

Project planning and customer meetings are handled flexibly by the approximately 500 employees. Whether in the office or on the construction site, on their smartphone or laptop, they are always available to their customers. Thanks to CompanyFlex Cloud PBX, they can simply take their landline number with them wherever they go. All documents are available via Microsoft Teams and 365.

For the fire brigade, availability is the be-all and end-all of effective coordination. That is why the volunteer fire brigade in Gummersbach relies on Cloud PBX for trouble-free communication within and between the base units and for ensuring that the emergency services are always available. Thanks to its reliability and flexible voice channels that can be added as needed, Telekom's cloud telephony solution is a dependable part of the team.

Company network for eight locations in the cloud: employees, tradespeople, service staff and guests of the property management, tourism and accommodation company benefit from modern IT infrastructure and high-performance Wi-Fi.

A long-established textile service company is optimising its entire route planning with M2M tracking boxes, mobile devices and an app.

Dethleffs motorhomes and caravans optimise parking space management: with the app solution from Telekom partner SYFIT, long searches and delays are a thing of the past. Vehicles can be found quickly and production runs smoothly.

IDS Logistik organises supply chains and up to 1,800 direct general cargo deliveries per day throughout Germany. Transparency is an important competitive factor in this regard.

Enterprise Search Search engine based on amberSearch enables quick and easy access to documents

The new MDR Pro solution from Telekom Security offers a comprehensive, automated and scalable security platform that integrates seamlessly into existing systems. This enables Ricola to strengthen its cyber security in the long term and remain well equipped to deal with future threats.

Whether it's a whiteboard with end-to-end encryption in the cloud, a GDPR-compliant storage solution or a contactless access control system, the smart innovations from IT company neXenio make working in sensitive environments safer and easier. This also includes neXenio hosting its solutions in the Open Telekom Cloud in German data centres.

The energy supplier is working with Deutsche Telekom to raise awareness of IT and cyber security issues among employees worldwide. 

From the outset, start-up Enpal implemented its business idea of leasing solar systems to private customers with a cloud-first strategy and has consistently placed its entire IT infrastructure on a digital footing – including solutions from Salesforce, DocuSign, IDNow and applications developed in-house in Microsoft Azure for its own use and for its customers.

At Otto Heil, a construction company operating throughout Germany, the foreman can see exactly where machines and materials are located on the construction site at a glance on his smartphone. This is made possible by Bluetooth beacons, a smart app from our partner Syfit, and our excellent mobile network.

Enterprise Search Search engine based on amberSearch enables quick and easy access to documents

Premium caterer Rauschenberger plans and manages more than 1,000 events annually using Microsoft Dynamics 365 CRM software, which is fully digital. 

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