Help with mobile phone problems

If you are experiencing connection problems with your smartphone, the cause can often be quickly identified and resolved. Follow these simple steps to check your device yourself – from network and software settings to the SIM card and network coverage. And if you need more assistance, we are here to help!

Check your smartphone: 

• Network settings: Activate mobile data and ensure that you have network reception.
• Flight mode: Activate and deactivate briefly to re-establish connection.
• "Do Not Disturb" mode: Check whether it is activated.
• Software updates: Check whether the latest updates are installed.
• Restart: Switch your smartphone off and on again – this often resolves connection issues.
• Reset network: Reset network settings. Caution! Wi-Fi and Bluetooth connections will be deleted.
• Roaming: Activate roaming abroad.

Check SIM card:

• Remove the SIM card and reinsert it.

• Test in another device – if the SIM card is defective, order a replacement card via the Business Service Portal (BSP).

   

Check network coverage 

• Activate Wi-Fi calling: In Wi-Fi networks, use the "Wi-Fi calling" function to make calls via the Wi-Fi network (activate this in your smartphone settings).

• Change location and test reception again. Information on network coverage can be found on the interactive map.

   

Unbalanced customer account 

Is there an outstanding invoice? You can check this in theMagenta Business Service Portal (MBSP). 

Further assistance with network disruptions

If the display shows "No network", please contact us. Contact us now!

If your connection keeps dropping when you're out and about or at the office, it's not always the network's fault. Often, simple steps taken directly on your smartphone can help. Check the following points – this will help you quickly narrow down the cause and often fix it straight away.

Check your smartphone:

• Restart: Switch the device off and on again – this may resolve connection issues.
• Select network type: Manually switch to 2G, 4G or 5G in the settings – this may result in a more stable connection.
• Flight mode: Activate and deactivate briefly to re-establish the connection.
• Close background apps: Too many active apps can affect performance and connectivity.
• Test the SIM card: Insert it into another device. If the problem does not occur there, it is probably due to the original device. Check for a firmware update or reset the device. For company devices, please contact your service team.
• Reset network: Reset network settings. Note: Wi-Fi and Bluetooth connections will be deleted.

Check network coverage:

• Location check: Use the interactive map to check network coverage at your current location.
• Connection interruptions while on the move: This can occur when switching between mobile phone masts – this is due to technical reasons.

If web pages load slowly or downloads take a long time, there could be several reasons for this. With just a few steps, you can check whether it is due to your tariff, device settings or network – and improve your connection quickly and easily.

Check tariff: Have
you used up your data allowance? Deactivate Wi-Fi and check your current usage. Check your data allowance now!

Smartphone settings:

• Switch network mode: Switch between 4G and 5G – this can improve speed.
• Clear cache and cookies: Remove temporary data to free up space on your device.
• Install updates: Update your smartphone to the latest software version.

Check network:

• Network overload: High usage may result in a slow connection – please try again later.
• Network coverage: Check reception at your location with our interactive map.