Questions about the invoice

Do you require a detailed overview of your bookings? The documents accompanying your invoices, which you can find in the TelekomCLOUD Marketplace, are ideal for this purpose.

Log in with your email address and the password you have chosen. If you have forgotten your password, you can reset it after entering your email address.

After logging in, you will find an overview of your bookings under: 
My Cloud > Manage > Billing > Bookings
You can view each booking individually and save it as a PDF file by clicking on the booking.

When paying via your Telekom landline or mobile phone bill, you will receive your regular bill from Telekom. TelekomCLOUD services are listed under the item "TelekomCloud Servicebereitst. Buchung www.telekom.de/cloud" (TelekomCloud service provision. Booking www.telekom.de/cloud).

Unfortunately, this is not yet possible. Currently, the documents accompanying the invoice/individual booking overviews can only be downloaded as PDF files. A CSV/Excel download is currently being implemented.

In our ongoing efforts to improve the service for Telekom Cloud Marketplace customers and offer you a transparent and user-friendly experience, we will be making some changes to the way you can access the accompanying documents for your invoice.

This change will be implemented in February 2026, so that the services used in January can be accessed independently for the first time in February.

You can find the RBU tool (invoice accompanying document) in the Telekom Cloud Marketplace:

1. Log in to the Telekom Cloud Marketplace (TCMP) .
2. Navigate to the Manage tab in the main menu.
3. Click on the RBU / Itemised Bill tile. The tool will open in a new browser tab.

To create a one-time report, use the Create Aggregate Data tab to generate a file. The following settings are available:

Payment method: Select the appropriate method (e.g. mobile phone bill, credit card or Telekom corporate customer bill).

1. Filter invoice lines: Select All, Without Azure (SaaS/non-Microsoft only) or Azure only, depending on your invoice structure.
2. Period for non-wholesale customers: Select a specific start and end date.
   Period for Telekom major customer invoices: Under Service period, select the month and year (automatically covers the 1st to the last day of the month).
3. Shipping: Leave the field blank to download the file only, or select Send aggregated data to a recipient.
4. Click on Generate. The file will appear at the bottom of the list for download (CSV/XLSX).

To set up automatic sending: Use the Automatic Sending tab for monthly recurring emails.

1. Select your payment method and filters.
2. Billing date [day]: Enter the day on which your billing cycle begins (e.g. "14"). Large customers usually use "1" here.
3. Delivery day: Enter the number of days after the end of the billing period on which you would like to receive the file (e.g. "1" for the following day).
4. Recipients: Select users from the list under Send aggregated data to or enter external email addresses.
5. Click Save to activate the schedule. Note: External recipients must verify their email address via a double opt-in link before they can receive files.

Enterprise customers receive separate invoices: one for Azure usage and one for other services (SaaS, non-Microsoft). With the filters Azure only or Without Azure, you can create a CSV/Excel file that corresponds exactly to the total amount of the respective invoice. Use All for a complete overview.

This field is required for standard payment methods (e.g. mobile phone, PayPal) as their billing periods are variable (e.g. from the 14th of one month to the 13th of the following month). Please refer to the start date of your invoice. This setting is not necessary for large customer invoices from telecommunications providers, as the period always corresponds to the calendar month (1st – 31st).

For Telekom key account billing, billing cycles are fixed to the calendar month (1st to last day). Therefore, the tool automatically offers a simplified selection via the Service period (month/year) field to avoid errors when entering dates.

Generated files appear at the bottom of the Aggregated RBU Data list:

• Download: Click on the CSV or XLSX buttons to save the file.
• Delete: Click on the recycle bin icon to remove a file.
• Storage: Files are automatically deleted after 180 days. You can regenerate them at any time if necessary.

You can also manage your active schedules: at the bottom of the Automatic Dispatch tab, you will find a list of all active schedules.

• Overview: The table shows the ID, payment method, filter settings and the selected delivery offset.

Delete: To stop automatic sending for a configuration, click on the bin icon in the Actions column. Actionscolumn. Note on "Billing start date (day)": This field is only relevant for non-wholesale payment methods (e.g. mobile phone bill). Please check your paper bill to see on which day of the month your service period begins and enter this date here.

Go to the Automatic Delivery tab. Scroll down to the list of active schedules and click on the bin icon next to the relevant entry. The schedule will be deleted immediately and no further files will be generated.

Files in the "Aggregated RBU data" list are stored for 180 days. After this period, they are automatically deleted. You can regenerate the data for past periods at any time via the "Create aggregated data" tab.

Check your setting for the delivery day. This number is a offset . If your billing cycle ends on the 30th and you enter "2" as the delivery date, the report will be generated and sent on the 2nd of the following month.

For security reasons and to comply with GDPR regulations, external email addresses must be verified. When you add a new address, the system sends a "verification link" to that address. The recipient must click on this link to confirm that they wish to receive data from Telekom. Once this has been done, future emails will be delivered.

If you use the Azure only filter, the generated file contains detailed usage data. Here is an explanation of each column: