Conversational AI Suite

Finally on holiday, and then the phone rings: a larger amount needs to be debited from the customer's credit card account. But no problem, a single phone call is all it takes: the customer authenticates herself and initiates a transaction from her current account to her credit card account. In dialogue with the voice bot, she can have this done automatically – the money transfer between the accounts, but also an increase or reduction in the credit volume, the transfer limit and, very conveniently, query transactions.

The newspaper was ordered but not delivered today? The voice bot handles subscriber customer enquiries by telephone fully automatically and conclusively: the customer calls the service number for subscribers and is authenticated – then, depending on the time of day, a new delivery is initiated, a digital version of the magazine is offered, or the price of the missing issue is credited to the customer's account. Another practical feature is the holiday service, which can be used if delivery needs to be suspended or rescheduled.

Once customer data has been stored, every meal order can be placed in no time at all: when the customer calls, their phone number is validated in the customer database – if their contact details and delivery address are already stored, everything goes very quickly. In addition, favourite dishes can be stored individually as standard dishes and the processing or delivery status of the order can be queried – in case you are particularly hungry.

Last-minute holiday? It couldn't be quicker: the customer uses a travel provider's chat function to list all European destinations from Cologne/Bonn Airport in the next six weeks. All the necessary information is then requested – from contact details to travel dates. The destinations are displayed directly in the chat window and the customer can mark their top three offers. They then receive their favourite destinations by email – and can conveniently decide and book..