Understanding customers better
NLP helps to ensure that no information from documents is overlooked, that it is categorised correctly and that it is forwarded to the right place for further processing more quickly.
Artificial intelligence in speech and text analysis
Your advantages
Relieve employees
With NLP, you can digitise routine tasks such as manually processing incoming documents. This saves you time that you can invest in personal customer service.
Efficient processes
Use NLP to create the conditions for automating various process steps, such as reading, evaluating and transferring information into systems, including triggering appropriate follow-up activities.
Practical applications
Intelligent customer service solutions
Automatic recognition of contact reasons, master data updates and self-service FAQ portal to bridge the language gap between companies and customers
Intelligent marketing automation
Automatic contact creation, personalised actions based on topic analysis and targeted newsletter distribution using NLP technology
Automated order process optimisation
Real-time order reconciliation, accelerated order confirmation and intelligent contract review for time and cost savings
Data protection-compliant service analysis
Highly efficient free text anonymisation of service tickets and communication data for SLA monitoring and business analytics evaluations
Blogs on the topic of natural language processing
