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Mobile device management

iMSA – the leading mobile ordering platform

iMSA – the leading mobile ordering platform

IT decision-makers use iMSA to manage mobile services on laptops.

iMSA

International Mobile Service Automation enables customers to manage mobile services centrally and easily.

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Goals and challenges

CIOs and IT decision-makers want to streamline internal processes, reduce costs and improve employee satisfaction by transitioning to a service-oriented, digitised enterprise. However, there are many manual processes that lead to frequent errors and a lack of standardisation across countries, which is exacerbated by language barriers and inefficient systems. There is a lack of integration of IT service management, active asset management and comprehensive Telekom solutions.

With iMSA, you remain flexible – 3 in 1

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ServiceNow app

ServiceNow app integrates seamlessly into the ServiceNow ecosystem

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Web portal

A bilingual, user-friendly web portal requires no integration, just internet access.

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iMSA API

Full integration into any ecosystem via iMSA API.

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iMSA

ServiceNow | ITSM | Other ITSM

All the benefits of IT service management are now also available for mobile connectivity. 

How? By connecting Deutsche Telekom and FreeMove mobile network operators to your organisation through the new solution called iMSA.

Supported processes and capabilities

Group of people reorder via iMSA.
Group of people reorder via iMSA.

New contracts

  • New order (including eSIM)
  • Bulk order of contracts 
  • Service restrictions (restriction codes) 
  • Individual mobile device orders 
  • Ordering contracts and mobile devices
Two men review existing contracts via iMSA.
Two men review existing contracts via iMSA.

Existing contracts

  • Change of tariffs/options
  • SIM management 
  • Multi-SIM management 
  • Suspension/Reactivation 
  • Contract protection through customer password 
  • Customer cost centre and cost centre user 
  • Termination 
Man finds out about the advantages of iMSA on his computer.
Man finds out about the advantages of iMSA on his computer.

Information services

  • Customised product catalogue 
  • Customised mobile device catalogue 
  • SIM/mobile phone inventory 
  • Order history 
Man watching an explanatory video about iMSA on his desktop.
Man watching an explanatory video about iMSA on his desktop.

Incident management

Incident management in connection with iMSA orders

Advantages - iMSA takes your business to the highest level

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Automated processes

End-to-end automation for seamless processes. Automated workflows eliminate errors and shorten transaction times.

Self-service support

Internal customers have access to digital self-service support

ServiceNow

Easy integration into ServiceNow or another ecosystem

Transparency

The company headquarters gains full transparency regarding order progress and inventory.

Central

Enables centralised, data-driven decision-making.

Man fills out contact form for iMSA on his laptop.

Get in touch with us

From planning to operation: our experts will assist you in setting up your network infrastructure. Benefit from tailored advice and many years of experience for your flexible site networking.

Contact us now

Click here to download the iMSA flyer

Get started now for digital services, greater satisfaction and efficiency!

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Impetus for your success

Cyber Security

We ensure that your digital transformation is a guaranteed success.

About Cyber Security

DDoS protection

Protect your network infrastructure with reliable security.

About DDoS Protection

Public Key Infrastructure

The foundation for your smooth digital business processes.

About Public Key Infrastructure