Well protected on the Telekom mobile network

If you have booked the "Security OnNet Basic" or "Comfort" option, the OnNet portal (onnet.telekom.de) can be easily accessed via your smartphone on the Telekom mobile network. No login details are required; you just need to make sure that "Wi-Fi" is turned off. In addition, customers who have booked the "Security OnNet Comfort" option can also access the OnNet portal with their Telekom login details via mobile or landline; this is only possible for customers who have booked the "Comfort" option. 

In the OnNet portal (onnet.telekom.de), information on reporting successfully defended attacks is provided with the "Security OnNet Basic" option. Info boxes provide information about the security protection services offered by the option. You can also use the portal to enable or disable SMS notifications. If you have booked the "Security OnNet Comfort" option, you can manage services such as "ID Alarm" and "Website Scan" and store your own data, such as your email address or credit card number. You can also enter your own website here to check for security vulnerabilities. Security training courses can be accessed via the OnNet portal. Information on the hotline number for Telekom's technical customer service and its availability can also be found in the OnNet portal when you have booked the "Comfort" option.

Yes, this is available with the "Security OnNet Basic" option. If you use any of the following options/products: "Mobile IP VPN (or another private VPN client); IPv6 or 5G SA", this feature cannot be used. These exclusion rules do not apply to "Security OnNet Comfort".

Yes, that is possible. "Security OnNet Basic" and "Comfort" can be booked independently of each other. "Security OnNet Comfort" does not include any of the services offered by the "Basic" option. However, you will have optimum protection if you book both Security OnNet options, as they complement each other very well and offer you "double protection" against the dangers of increasing cybercrime.

We display a blocking website with a link to the Telekom OnNet portal. In addition, when a website is blocked, we send an SMS notification with information about why we blocked the website and a link to our Telekom OnNet portal.

After entering your personal details such as your email address, credit card number, bank details or mobile phone number, Telekom security experts check 24/7 whether these details are being offered illegally anywhere. If this is the case, you will be warned immediately via the email address stored in the OnNet portal under "ID alert". 

If you have booked the "Security OnNet Comfort" option, you can OnNet portal . Telekom Security experts regularly scan this website to check for potential vulnerabilities. You can also actively trigger this scan yourself. A warning message in the OnNet Portal in the form of a traffic light message (green: "OK" / yellow: "Note" / red: "Danger detected") informs you about the status. Details and recommended action regarding the status of the website are also provided in the OnNet Portal. If you have any questions, you can of course contact the Telekom security experts directly on the hotline number provided in the OnNet Portal. This is part of the service for users who have booked the "Comfort" option. You should actively check the status of your website in the OnNet Portal yourself on a regular basis, as we will not send you any notifications via email.