Help & FAQ for MagentaBusiness Cloud

MagentaBusiness Cloud is cloud storage for business customers. Documents can be uploaded and stored in MagentaBusiness Cloud. These documents can also be shared with third parties.

With the MagentaBusiness Cloud business customer version, you can create multiple user accounts depending on the version you choose. This is not possible with MagentaCloud. Furthermore, the login URL is different. The correct URL for MagentaBusiness Cloud is https://magentabusiness-cloud.de/.

These are identical business customer products. The product has simply been renamed.

The files are stored on the Open Telekom Cloud in Germany.

Yes, you can try MagentaBusiness Cloud free of charge and without obligation.

The trial period ends automatically after 30 days; you do not need to do anything. During the trial period, you are welcome to contact our free German-speaking support team. Our cloud experts will be happy to help you!

Automated migration is not currently planned. However, files can be easily migrated manually by users. To do this, we recommend installing the Nextcloud sync client on a computer (Mac or PC) and logging in there. A client for the source (e.g. OneDrive) should also be installed (including logged-in user). The user can now copy the files using drag and drop. It is important to note that only files are copied. Meta information, user rights, etc. are not taken into account during such a migration.

Go to the website https://magentabusiness-cloud.de and then click on the "Forgot your password?" link. In the next step, enter your email address or username and click on the "Reset password" button. You will receive an email with a link to reset your password. When you click on the link, a new browser window will open. Here you can assign and save a new password.

You cannot reset the second factor yourself. Please contact our cloud experts on 0800 330 4444. Please have the email address of the user for whom the second factor is to be reset ready.

Yes.

Sharing and distributing documents is a right that can be granted to MagentaBusiness Cloud users by the administrator.

These will be retained until 50% of the storage space (quota) is reached.

No. An administrator creates group folders and assigns rights for them. Alternatively, a group drive can be set up.

No. It is currently not possible to work together on Microsoft documents.

No. However, folder structures can be easily copied to the respective mounted drive using Windows Explorer or Mac Finder.

Yes.

No. The trial period ends automatically unless you have converted your trial product into a paid product yourself. Before the free trial period expires, you will receive an email from Telekom with information on how you can continue to use the product after the trial period.

Individual customer clients, i.e. documents that only you as a customer can access, cannot be backed up separately. Instead, the entire MagentaBusiness Cloud is backed up. There is no provision for importing customer-specific backups.

No. Currently, there is no option for automatic data migration.

In the web and app interface, you will find a sharing icon in the navigation bar for each file, which you can use to share the file via a link or email. You can also set up sharing via the context menu. You can easily configure synchronisation via the software clients.

No, this is not possible. However, you can make the change yourself via the Telekom Cloud Marketplace.

Yes, this is possible. It is useful, for example, if you are performing a downgrade or upgrade.

If the storage space is exceeded, you will receive an error message in the web view of the product.

The files are transferred from the customer client to the MagentaBusiness Cloud via an SSL-encrypted connection.

Yes, the data is encrypted on the server side.

The solution used offers end-to-end encryption, but this will only be implemented in future releases of MagentaBusiness Cloud. However, you can already activate two-factor authentication or password-free authentication in accordance with the FIDO2 standard in the administration area.

In the event of price increases – unless these are exclusively due to an increase in value added tax – or other changes to the detriment of the customer, the customer shall be entitled to a special right of termination at the time the change takes effect.

Notice of termination must be given in writing. After expiry of the minimum contract term, the contract may be terminated by either party at any time with one month's notice. If the contractual relationship is not terminated in good time, it shall be extended by one month at a time.

With the MagentaBusiness Cloud M - XXL editions, the selected tariff is always billed prepaid (in advance). With the Flex tariff, billing is always postpaid (afterwards). Special case: If you have booked one of the tariff variants M to XXL and you book additional users (e.g. tariff XXL with 30 included users + 3 additional Flex users), then these additionally booked users (in this case 3 users) will be billed exclusively postpaid, while the included users (in this example 30) will be billed prepaid.

Under Settings -> Security, there is a section called "Passwordless authentication". When this feature is enabled, any user can set up login without entering a password (e.g. via fingerprint sensor on an Android smartphone). Depending on the device and operating system/browser used, there are different options available. After selecting the security key, the name for it can be changed in the settings. If the user logs out and then logs back in later, the "Log in with a device" option can be used. Now the user only has to enter their username and the set authentication will follow.

Yes, this is possible via the settings. For further explanations, please refer to the question "What does the message 'log in to device' mean?"

Log in as an administrator in the MagentaBusiness Cloud web interface. Then navigate to the 'Users' page via the user icon in the navigation bar (top right). There you can create and manage users.

You can upload files via the plus sign in the navigation bar on the web and app interface. You can also upload files via the WebDAV interface or automatic synchronisation via the software clients.

In the web and app interface, you will find a sharing icon in the navigation bar for each file, which you can use to share the file via a link or email. You can also set up sharing via the context menu. You can easily configure synchronisation via the software clients.

In the web and app interface, select the file or folder you want to move and select the destination folder in the action menu.

Detailed instructions for the most common operating systems can be found at https://docs.nextcloud.com/server/latest/user_manual/de/files/access_webdav.html.

The General Terms and Conditions for MagentaBusiness Cloud can be found here.

You can find the service description and prices for MagentaBusiness Cloud here.

Data processing takes place in Germany.

Detailed information on invoicing and payment methods can be found here.