How does initial registration on the Magenta Business Service Portal (MBSP) work – what information is required?

For your first registration, you will need the following: Access data for registering a Telekom login (your access number is your user name and your personal password is your password. You will find both in the cover letter entitled "Access data"). Customer number (found on your invoice or in your contract documents) Email address that you would like to use for future logins to the MBSP and that has not yet been used for another Telekom login Authentication app or mobile phone number that you want to use for multi-factor authentication IBAN or bank account Once you have all the data, go to the MBSP homepage and select the "Telekom Login" button. Then log in with your user name (access number) and password (personal password). Once you have successfully logged in, follow the remaining steps. If necessary, add your data using the "Add data" button. Important! In the "Verification required" step , please select "Customer number and one additional characteristic" to verify your identity. In order to change relevant contract details and view your invoice, you must log in with the master user 's access data.

Why can't I link my Telekom login?

There may be several reasons why you are unable to link your Telekom login. Possible reasons are: The maximum number of logins has already been linked to your customer number. The customer number is not authorised for online use. Are there more than 250 mobile phone contracts under the customer number? In this case, you cannot receive an automatic login. The Telekom login used is already linked to other business products via the Magenta Business Service Portal (MBSP) access data or automatic links. Please contact our mobile phone customer service for further information. Contact us now

How can I manage an email address for RechnungsOnline (ReO) in the MBSP for Internet & Landline?

Here's how you can manage your email address for RechnungOnline (ReO) in the Magenta Business Service Portal (MBSP) for landlines: Log in to MBS P as usual. Under "My invoices" and then " Internet & DSL ", you will find an overview of your booking accounts. You can now use the icons to directly enter or edit an email address for the desired booking account. Alternatively, simply select the desired booking account and then make the adjustments on the right under "Settings" . Another tip: You can also change the delivery settings for the standard version of RechnungsOnline (ReO SV) via "Settings" .

How do I access the Internet & landline telephony centre via MBSP?

How to access the telephony centre for Internet and landline services via the Magenta Business Service Portal (MBSP): Log in to MBSP as usual. Select the desired connection via "My contracts" and " Internet & DSL ". Click on the button with the gear icon for "Telephony settings". You will now be redirected to the call centre. No further registration is required. If you cannot find a setting, we recommend that you first take a look at your contract details. This will quickly show you whether the desired settings can be made directly in the call centre or whether your tariff may not include a telephony function.

How can I order a MultiSIM?

Here's how you can order a MultiSIM via the Magenta Business Service Portal (MBSP) : Select the desired contract to which you wish to add MultiSIM via the menu item "My contracts" and "Mobile phone" . You can then use the "multiple card service" to specify the desired number of cards and the card format. The portal guides you step by step through the ordering process. Once we have received your order, we will send your new MultiSIM cards to the address you have provided.

Where can I view my data volume?

Here's how you can view your data volume via the Magenta Business Service Portal (MBSP) : You can view an overview of your contracts via the menu items "My contracts" and "Mobile phone" . Click on the phone number for which you want to view the current data usage. You will now see all the information relating to the contract and your current data usage. If you have already used up your data allowance, you can book a data pass directly here if required. Another tip: If you want to view the current usage for multiple contracts, you can add the "Data usage" column in the contract overview by clicking on the cogwheel on the right. Once you have saved the change, you will be able to see the data usage for all contracts at a glance.

How can I book additional tickets?

Here's how you can book an additional card via the Magenta Business Service Portal (MBSP) : Select the desired contract to which the additional card is to be added via the menu item "My contracts" and "Mobile phone" . You can then use "+ Create new sub-contract" to book one or more additional cards according to your requirements. The portal guides you step by step through the ordering process and as soon as we have received your order, we will send your new additional card to the address you have provided. One more thing: you can add up to 10 discounted additional cards to an existing Business Mobile contract.

How can I request replacement cards?

Here's how you can order a replacement card via the Magenta Business Service Portal (MBSP) : Select the desired contract to which the additional card is to be added via the menu item "My contracts" and "Mobile phone" . You can then request a replacement card via "Replacement cards" . The portal guides you step by step through the ordering process. Once you have ordered a replacement card, your old SIM card will be deactivated immediately and can no longer be used. Another tip: If you would like to order several replacement cards for different contracts at once, it is best to switch to the list view in the top right-hand corner of the contract overview. You can then select all the contracts you want and order several replacement cards at once via "Replacement cards" .

How can I activate SIM cards?

Here's how to activate a SIM card via the Magenta Business Service Portal (MBSP) : Under the menu item "My contracts" , click on "Mobile phone". You can then activate the desired SIM card on the left under "inactive cards" . Important: This only applies if you have ordered one or more inactive SIM cards as part of a new contract via the Magenta Business Service Portal (MBSP). You can activate all other SIM cards via our online service .

Help & Service for business customers

Magenta Business Service Portal

All information about your mobile and landline contracts at a glance: view contract terms, download invoices, manage orders and find answers to frequently asked questions.

What is the Magenta Business Service Portal?

The Magenta Business Service Portal (MBSP) is an extension of the existing Business Service Portal (BSP) and offers you, as a business customer, a range of new functions for viewing and managing your mobile and landline contracts independently.

The most important functions at a glance:

Contracts

You can find an overview of your contracts under "My contracts". Here you can also see your phone numbers, the tariffs you have booked and the contract terms, for example.

Invoice

Under "My invoices", you can view your invoices for up to 18 months retroactively and download them as PDF files individually or as a collective download.

Orders

Under "My orders," you can view all orders, their current status, and the delivery date.

Frequently asked questions and answers about the MBSP

Login

For your first registration, you will need the following:

Access data for registering a Telekom login (your access number is your user name and your personal password is your password. You will find both in the cover letter entitled "Access data").
Customer number (found on your invoice or in your contract documents)
Email address that you would like to use for future logins to the MBSP and that has not yet been used for another Telekom login
Authentication app or mobile phone number that you want to use for multi-factor authentication
IBAN or bank account

Once you have all the data, go to the MBSP homepage and select the "Telekom Login" button. Then log in with your user name (access number) and password (personal password). Once you have successfully logged in, follow the remaining steps. If necessary, add your data using the "Add data" button.

Important!

In the "Verification required" step, please select "Customer number and one additional characteristic" to verify your identity.
In order to change relevant contract details and view your invoice, you must log in with the master user 's access data.

If you already use the Business Service Portal (BSP), you do not need to register again. Simply log in to the Business Service Portal (BSP) as usual and then switch to the Magenta Business Service Portal (MBSP) by clicking on "Go to MBSP" in the top right-hand corner.

To log in

Don't have access yet? Then you can register here or alternatively use your Telekom login to sign in. For more information, see "Can I sign in to the Magenta Business Service Portal (MBSP) with my Telekom login?".

If you already have a landline contract, you can use the corresponding Telekom login to register with the MBSP.

If you have a maximum of 250 contracts, you can also create a Telekom login for mobile communications free of charge and use it to register. To register, simply select the type of contract you have:

Landline Mobile

If you have more than 250 mobile phone contracts, simply fill out our account order form. You will then receive free access to the Business Service Portal (BSP) and can switch to the MBSP by clicking on "Go to MBSP" in the top right-hand corner after logging in.

Register now at MBSP

Important! Please remember to activate multi-factor authentication before logging in with your Telekom login. You can view and manage the current status of this in the administration section of your Telekom login in the top left-hand corner under "Security".

The Telekom Login provides uniform access to all Telekom services, such as email, MagentaCLOUD and the customer centre. You can now also use your Telekom Login to log in to the Business Service Portal (BSP), Magenta Business Service Portal (MBSP) and the MeinMagenta app and link your business contracts.

You can quickly and easily set up a Telekom login yourself.

Create Telekom login

There may be several reasons why you are unable to link your Telekom login.

Possible reasons are:

The maximum number of logins has already been linked to your customer number.
The customer number is not authorised for online use.
Are there more than 250 mobile phone contracts under the customer number? In this case, you cannot receive an automatic login.
The Telekom login used is already linked to other business products via the Magenta Business Service Portal (MBSP) access data or automatic links.

Please contact our mobile phone customer service for further information.

Contact us now

General

Here's how you can manage your email address for RechnungOnline (ReO) in the Magenta Business Service Portal (MBSP) for landlines:

Log in to MBS P as usual.
Under "My invoices" and then "Internet & DSL", you will find an overview of your booking accounts.
You can now use the icons to directly enter or edit an email address for the desired booking account. Alternatively, simply select the desired booking account and then make the adjustments on the right under "Settings".

Another tip: You can also change the delivery settings for the standard version of RechnungsOnline (ReO SV) via "Settings".

How to access the telephony centre for Internet and landline services via the Magenta Business Service Portal (MBSP):

Log in to MBSP as usual.
Select the desired connection via "My contracts" and "Internet & DSL".
Click on the button with the gear icon for "Telephony settings".
You will now be redirected to the call centre. No further registration is required.

If you cannot find a setting, we recommend that you first take a look at your contract details. This will quickly show you whether the desired settings can be made directly in the call centre or whether your tariff may not include a telephony function.

All tariffs from the current mobile phone portfolio are stored. Tariffs from previous generations cannot be booked or can only be booked to a limited extent. If you have any questions, please contact our customer service team. Contact us now!

For the sake of the environment, we want to avoid sending paper invoices and conserve resources. With online delivery, you can access your invoices anytime, anywhere. If you still prefer to receive your invoices by post, our service team will be happy to help. Contact us now!

Here's how you can order a MultiSIM via the Magenta Business Service Portal (MBSP):

Select the desired contract to which you wish to add MultiSIM via the menu item "My contracts" and "Mobile phone".
You can then use the "multiple card service" to specify the desired number of cards and the card format.
The portal guides you step by step through the ordering process. Once we have received your order, we will send your new MultiSIM cards to the address you have provided.

Here's how you can view your data volume via the Magenta Business Service Portal (MBSP):

You can view an overview of your contracts via the menu items "My contracts" and "Mobile phone".
Click on the phone number for which you want to view the current data usage.
You will now see all the information relating to the contract and your current data usage. If you have already used up your data allowance, you can book a data pass directly here if required.

Another tip: If you want to view the current usage for multiple contracts, you can add the "Data usage" column in the contract overview by clicking on the cogwheel on the right. Once you have saved the change, you will be able to see the data usage for all contracts at a glance.

Here's how you can book an additional card via the Magenta Business Service Portal (MBSP):

Select the desired contract to which the additional card is to be added via the menu item "My contracts" and "Mobile phone".
You can then use "+ Create new sub-contract" to book one or more additional cards according to your requirements.
The portal guides you step by step through the ordering process and as soon as we have received your order, we will send your new additional card to the address you have provided.

One more thing: you can add up to 10 discounted additional cards to an existing Business Mobile contract.

Here's how you can order a replacement card via the Magenta Business Service Portal (MBSP):

Select the desired contract to which the additional card is to be added via the menu item "My contracts" and "Mobile phone".
You can then request a replacement card via "Replacement cards".
The portal guides you step by step through the ordering process. Once you have ordered a replacement card, your old SIM card will be deactivated immediately and can no longer be used.

Another tip: If you would like to order several replacement cards for different contracts at once, it is best to switch to the list view in the top right-hand corner of the contract overview. You can then select all the contracts you want and order several replacement cards at once via "Replacement cards".

Here's how to activate a SIM card via the Magenta Business Service Portal (MBSP):

Under the menu item "My contracts", click on "Mobile phone".
You can then activate the desired SIM card on the left under "inactive cards".

Important: This only applies if you have ordered one or more inactive SIM cards as part of a new contract via the Magenta Business Service Portal (MBSP). You can activate all other SIM cards via our online service.