Special solutions

Business Analytics in service

Simply more direct to people and machines. Business Analytics revolutionises service through data-based decisions. Efficiency and quality increase customer satisfaction in the long term.

Business analytics man sitting behind his laptop in a digital conference

Your advantages

Improvement in service quality

Service processes are specifically improved through data-based analyses.

Increase customer satisfaction

Individual needs are identified and met more quickly.

Increase in efficiency

Resources are used optimally and unnecessary costs are avoided.

Process optimisation

Weaknesses are identified and remedied, processes are streamlined.

Get more out of your data, for example, the perfect service at the right time

Good service is the key to sales success. With business analytics, you can accurately analyse customer needs and optimise field service appointments. And the data from devices and machines provides the basis for needs-based maintenance. This reduces costs and downtime – while customer satisfaction rises sharply. At the same time, new business areas open up.

Business Analytics Doctor sits in her practice and examines a patient radiologically

Improve field service

Optimise schedules, routes and material supply

Challenge:
A medical technology manufacturer wants to reduce service costs. Repair work is often carried out at short notice, and despite having its own warehouse, the supply of spare parts on site is often incomplete. This means that several trips are often necessary for each service call.

The solution:
Business Analytics calculates failure probabilities. Predictive maintenance reduces the number of repair calls. Material requirements are derived from data on completed service cases, and logistics and route planning are optimised.

Benefits:
Around 30% cost reduction through more efficient use of personnel and materials, as well as optimally planned routes. CO2 emissions are also reduced.

Business analytics microwave antennas on office roof

Pandemic response

Measuring movement flows and mitigating risks

Challenge: Valid data on
movement flows is needed to combat the pandemic. But how can this information be generated and analysed in accordance with applicable data protection law?

The solution:
Business Analytics anonymises user data from mobile phone providers in real time. This allows movement flows to be tracked live. The data can be logically linked to the current local infection figures. This makes it possible to track the spread of hotspots and prevent them in the future.

Benefits:
The RKI and political decision-makers can verify the effectiveness of measures such as lockdowns, travel restrictions, etc., and contain the pandemic.

Introduce business analytics into your company in just three steps

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Arrange a consultation

Our experts will work with you to develop your individual application.

Implement software

We implement business analytics tailored precisely to your company.

Monetise data

Automate processes and procedures, find new business models.

Telekom service advisor smiles while wearing a headset

Do you have any questions about our products? We are here to help!

Whether you are interested in our innovative solutions or special offers, please use our contact form to get in touch with us quickly and easily. Our team is on hand to offer advice and assistance – we look forward to hearing from you.

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Further content available for download

Flyer Digital Sales Assistant	283.45 kbit	Download
TeraData white paper	11.65 Mbit	Download

Impetus for your success

Cyber Security

We ensure that your digital transformation is a guaranteed success.

About Cyber Security

Endpoint security

Secure your end devices effectively against unauthorised access.

On Endpoint security