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Inbound and outbound integration

Engage Multichannel ACD

engage Multichannel Automatic Call Distribution (ACD) is a cloud-based, future-proof contact center solution that supports all media and processes involved in modern customer contact management.

A modern office, with a person in the foreground typing on a keyboard and using engage Multichannel ACD.

Multichannel ACD trial access

Four-week trial access to engage Multichannel ACD with refundable trial fee upon commissioning.

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Your advantages

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Fast implementation – no risk

The solution is ready for use within a very short time.

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Future-proof

With regular and free updates

Short-term scalability

Increase the short-term performance of your customer service during peak loads

Safety

A trustworthy cloud solution, awarded the "Trusted Cloud" label and certified as "Software hosted in Germany".

Engage Multichannel ACD for professional, cross-location customer service

It offers much more than just optimising telephone customer contact and enables you to distribute and handle calls, emails, chats, WhatsApp messages and much more across multiple locations in a qualified manner
and processing of calls, emails, chats, WhatsApp messages and much more across multiple locations – so customer enquiries always reach the right
contact person and waiting times are reduced.

Stay flexible: engage Multichannel ACD allows you to quickly and easily integrate additional locations and home offices. The solution can be expanded as needed, combined with many options, and easily connected to your existing CRM systems, such as Salesforce and Microsoft Dynamics.

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User-friendly interface and AI support

The user interface impresses with its ergonomic menu structure for short paths and intelligent convenience functions – for maximum usability.

Details on AI support with the Professional Client are explained in the video.

Best travel agency service at schauinsland-reisen

Janine Renner smiles in the reservations department at schauinslandreisen.

Best travel agency service at schauinsland-reisen

In order to offer the highest level of service, schauinsland-reisen has invested heavily in the further development of its technical infrastructure. With the introduction of a multichannel solution and the integration of Teams telephony, the company will be able to continue to respond flexibly and quickly to customer enquiries in the future.

Pricing model for the engage Multichannel ACD from the cloud

Engage Multichannel ACD

  • One-time setup fee
  • Monthly licence fee
  • Flexible licence packages to choose from
  • Contract terms: 12, 24, 36 months
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Further content available for download

Service Level Agreement for the multichannel solution121.56 kBDownload
Product sheet: engage Multichannel ACD554.4 kBDownload

How to reach us

Consultancy

Take advantage of our products to increase your efficiency and reduce costs – get personalised advice now!

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Service numbers

Increase the number of customer contacts with our service numbers and differentiate yourself from your competitors as a customer- and service-oriented company.

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Our awards

  • Telekom comes out on top in connect mobile network test
  • Siegel-connect landline test winner 2025 Telekom
  • Gold Partner Microsoft
  • Cisco Gold Partner
  • Zoom Gold Partner