Premium services for IT managers

Initial setup for Microsoft applicationsInitial setup
of your Microsoft client by our certified experts according to your individual requirements. Examples: user management, administration configuration, terminal installation.

• Office 365 (E1, E3, E5): Comfort Standard setup

Security for your Microsoft tenantRegular
security reporting on security settings, ID management, rights management and mobile device management.

Premium support for every needQuick
help with problems or questions via telephone, email or ticket system. Direct personal access to our Microsoft-certified experts (can be cancelled monthly).

• Premium Support Basic for Microsoft 365 Business Plan and fewer than 10 seats with a simple IT environment
• Premium Support Comfort for Microsoft 365 E-Plan or more than 10 seats and a more complex IT architecture

Proactive management for your Microsoft
tenantAdvice on optimising usage from our certified experts, e.g. for spam filters and password policies.

Individual servicesActive
assistance with problems and implementation of settings for Microsoft 365 products, Teams, EMS and Azure according to your individual needs.

Free consultation on Telekom services related to Microsoft
Needs analysis and advice on the right Telekom premium service product from Telekom's certified experts. Feel free to ask your sales partner about our premium services related to Microsoft 365.

Setup of Windows 365 Business and Windows 365 Enterprise
Setup by our certified experts according to individual requirements at fair and predictable costs. Basic setup of the Windows 365 Business client (with Microsoft Defender, Microsoft 365 apps and OneDrive) and the Windows 365 Enterprise client (with Azure Active Directory Identity and Microsoft Endpoint Manager).

Free consultation on Telekom services related to Microsoft
Needs analysis and advice on the right premium service product from Telekom by Telekom's certified experts. Feel free to talk to your sales representative about our premium services for Windows 365.

Possible applications and implementation
strategy Workshop on the possible applications of Microsoft Teams and implementation strategy for the Microsoft Communication solution based on your individual requirements.

Planning workshop with detailed concept for implementation Analysis
of your existing IT environment and tailor-made detailed concept for a future Microsoft Teams solution (including telephony).

Implementation of the detailed concept for the
introductionImplementation of the jointly developed detailed concept for Microsoft Teams, including telephony, by our certified experts.

Free consultation on Telekom Adoption Services
Needs analysis and advice on the right Telekom premium service product from Telekom's certified experts. Feel free to ask your sales partner about our premium services for adoption and acceptance.

User workshop to increase user
acceptance of TeamsPractical introduction with future users to address questions and concerns. Topics include collaboration via groups, channels and chats, shared files, motivation and multiplication within the company.

Management workshop to increase acceptance of Teams within the company
One-day workshop with your management team to establish a solid foundation for the introduction of Microsoft Teams. Topics include objectives, target groups, obstacles, solutions and communication strategy (optional: training concept).

Group training for users in Microsoft Teams BasicsPractical
introduction to the most important functions for an easy start for users, so that Teams is understood and used as a useful tool for motivating collaboration right from the start.

Group training for users on optimal collaboration with Microsoft Teams
Practical assistance for users in organising collaboration via Teams. Additional topics include collaboration with external parties, task creation and integration of Office 365 applications.

Individual user training accompanying the rollout of Microsoft
TeamsAccompanying training for the Microsoft Teams rollout, individually tailored to your company. Intensive engagement of employees with business-specific features.

Possible applications and implementation strategy
Workshop on possible applications of Microsoft Azure and implementation strategy for a Microsoft Azure solution, based on your individual requirements.

Planning workshop with detailed concept for implementation
Analysis of your existing IT environment and tailor-made detailed concept for a future Microsoft Azure solution.

Implementation of the detailed concept for the introduction
Implementation of the jointly developed detailed concept for Microsoft Azure.

Possible applications and implementation strategy
Workshop on possible applications and implementation strategy for Microsoft EMS/Intune based on your individual requirements. Variable topics: planning, identity or mobile device management.

Planning workshop with detailed concept for implementation
Analysis of your existing IT environment and tailor-made detailed concept for a future Microsoft Azure solution.

Implementation of the detailed concept for the introduction
Implementation of the jointly developed detailed concept for Microsoft EMS/Intune.