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Help & Service for business customers

General Data Protection Regulation (GDPR)

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Supplementary Terms and Conditions for Data Processing on Behalf of Business Customers

Dear Customer,

For some products that you use for business purposes, we process your personal data (e.g. that of your employees or customers) on your behalf. This requires a separate data processing agreement in accordance with Article 28 of the General Data Protection Regulation. We have adapted this agreement to meet the requirements of the General Data Protection Regulation.

We have published the contracts relating to the individual products covered by the General Terms and Conditions here as the “Supplementary Terms and Conditions for Data Processing (ErgB AV)”. This means that the published provisions automatically apply as supplementary terms and conditions to the respective products!

What does this mean for you?
If you have previously entered into a data processing agreement with us, this will be replaced by the published Supplementary Terms and Conditions for Data Processing – essentially, the only change here is the update to reflect the General Data Protection Regulation.

If you have not yet entered into a data processing agreement with Telekom, the published Supplementary Terms and Conditions (AV) for your product will automatically apply. This ensures that you fulfil your data protection obligations with regard to the processing of personal data.

You may also object to the Supplementary Terms and Conditions if, for example, the matter concerns the use of a product in a specific case where you do not wish Telekom to process any of your personal data. If you wish to object to the contract, please notify us accordingly, stating your reasons. Please bear in mind that, in the event of an objection, no data processing agreement will initially be in place with us. Should we process your personal data, this would then not be in compliance with the law. It is your responsibility to provide a reasoned objection. Please send your objection to datenschutz@telekom.de.

What else is important?
We have published the Supplementary Conditions for Data Processing (AV) for all General Terms and Conditions (AGB) products where we process your data on your behalf in accordance with the General Data Protection Regulation (GDPR). This means that if you cannot find your AGB product here or cannot assign it to a product cluster (please note: only AGB products are listed! For individual contracts, AVs are agreed on a case-by-case basis), then no data processing on your behalf is taking place – in which case you do not require the Supplementary Terms and Conditions (AV). This is because not every product involves data processing on your behalf. For example, you do not need a separate contract for our standard product portfolio covering landline and mobile services.

By the way: You do not need a separate agreement for personal use of our products! The General Data Protection Regulation expressly excludes personal use from its scope!

Below you will find the Supplementary Terms and Conditions for Data Processing relating to all business customer products, grouped into the categories Cloud & IT, Mobile Options, Value-Added Services and Other Products:

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