AI Contact Centre

Magenta Genesys Cloud CX

Cloud-based, AI-supported and secure: a genuine all-in-one platform for your service communications.

Your advantages
Integrated AI functions
This is what your specific project could look like
Expert contact

Because excellent customer service knows no boundaries

Customer service expectations are rising – customers expect fast, competent help across various channels. A powerful contact centre ensures consistent service quality, increases customer satisfaction and strengthens your competitiveness.
Magenta Genesys Cloud CX offers the ideal solution for this: the market-leading Genesys Cloud CX platform combined with end-to-end support from Telekom. Scalable, AI-supported and secure – with fast deployment and exclusive pricing for Telekom customers.

Your advantages

Orchestration of all interactions

Whether via telephone, chat, email or social media, Magenta Genesys Cloud CX ensures seamless and intelligent management of incoming customer enquiries.

Everything on one platform

Instead of using isolated systems for different communication channels, the solution combines all aspects of customer contact in a cloud-based environment.

Seamless collaboration

From sales and customer service to AI-powered bots, Magenta Genesys Cloud CX seamlessly connects teams and helps optimise all customer communications across the board.

Integrated AI functions

Lists

Social media monitoring & listening

Gain real-time insights into your target audience

Predict

Routing & Engagement

Identification of the next best action

Automated systems

Virtual agents

Greater efficiency & scalability in customer interactions

Augment

Co-pilots

Support for agents and administrators at the right time

Optimise

Analytics & Forecasting

Insights into problem solving and strategy development

Everything from a single source

No matter how complex your IT landscape is, we integrate everything from a single source. As your single point of contact, Deutsche Telekom offers end-to-end support, from implementation to ongoing operation. Thanks to our proven project approach, your tailor-made solution will be up and running within a few weeks.

Opt for maximum flexibility and future-proofing: supplementary services from Deutsche Telekom and the open architecture of Genesys Cloud CX enable customisation and seamless integration into your existing IT landscape.

This is what your specific project could look like

Choose a future-proof communications solution with our Magenta Genesys Cloud CX.

Starter pack 50:

Powerful voice channel solution for 50 users
Includes MS Teams integration for all users
Turnkey implementation of the starter package: from conception to implementation, testing and go-live to training within six weeks
12-month usage period with comprehensive support services
Further expansion stages and end users possible by arrangement
Individual price per user/month: from €39.90 instead of €64.00

Your investment:

€45,940 – for an efficient, scalable and seamlessly integrated contact center solution.