Help & FAQs about Docusign

DocuSign allows you to sign documents in standard formats such as DOC or PDF. You can upload documents from your computer or from file-sharing services such as Dropbox, Google Drive and OneDrive.

With DocuSign, you can check the status of a document via a web interface – the dashboard. Reports and audit trails are available, as are automatic reminders and notifications. Senders and recipients can download and print documents at any time.

Electronic signatures encompass various methods of signing documents electronically, including digital signatures. This special form of electronic signature uses the standardised PAdES signature procedure for PDF files. Digital signatures use a formalised procedure to verify the identity of the signatory. With a qualified signature, identification takes place during a personal appointment or via video conference. In addition, digital signatures use at least two-factor authentication, whereas electronic signatures only require authentication via the email address to which the document to be signed is sent.

Electronic signatures encompass various methods of signing documents electronically, including digital signatures. This special form of electronic signature uses the standardised PAdES signature procedure for PDF files. Digital signatures use a formalised procedure to verify the identity of the signatory. With a qualified signature, identification takes place during a personal appointment or via video conference. In addition, digital signatures use at least two-factor authentication, whereas electronic signatures only require authentication via the email address to which the document to be signed is sent.

No: The recipient can use the document created with DocuSign free of charge. They do not need to register with DocuSign either.

Yes: Even if signatories have not purchased or installed certificates, they can sign documents from any device. DocuSign uses its own certificate system: once the signer has been authenticated, the signature infrastructure generates a private key on a hardware security module and a unique, personal certificate with the signer's name. This is used to insert the encrypted signature into the document.

Yes: Electronic signatures with DocuSign are legally binding in almost all business and private transactions in virtually every country. For example, they comply with the EU Regulation on electronic identification and trust services (eIDAS) for both advanced and qualified electronic signatures. Other international laws and regulations such as ESIGN and UETA are also complied with.

Yes: With more than 85 million users in 188 countries, DocuSign is the global standard for digital transaction management. With DocuSign, you can send documents in 13 languages and sign them in 43 local languages.

Yes: With the DocuSign mobile app, you can prepare and send documents for signing, sign them electronically yourself, and check the status of documents directly on your smartphone or tablet. The DocuSign mobile app is available in the Apple iOS App Store, Google Play, Windows Phone, and Windows Stores.