Telekom Mail

If you are using the email centre with your browser, it may help to clear your cache. Press the key combination "Ctrl+Shift+Del" to access the settings. In Safari, use the combination "CMD + Alt + E". Ensure that your browser is up to date.

A tip: Try using the email centre with a different browser.

If you can no longer send emails in the E-Mail-Center, this may be because your storage space is full. In this case, it is not possible to save and send new emails.

To check how much storage space you have left:

1. Log in to the E-Mail-Center and then click on the cog icon in the top right-hand corner.
2. Then select "Show all settings".
3. In the left-hand section, you will find the "Storage" option.
4. Click on it and select 'Storage'. There you will see how much storage space is being used.
5. By clicking on "Free up storage space", you can create space and send emails again.

There are several reasons why you may no longer be able to receive emails. Here are some possible causes:

Storage space fullCheck
your storage space in the E-Mail-Center. Click on the cog icon in the top right-hand corner, select 'View all settings' and then 'Storage'. There you can see how much storage space is being used. Click on 'Free up storage' to make space and be able to send emails again.

Tip: To get more storage space, you can book the paid option Mail M.

Cancellation
: If you have cancelled your landline product with Telekom, you can continue to use your @t-online.de/@magenta.de email address for up to 6 months. After that, you will need to convert the email address to a freemail account if you wish to continue using it.

Forwarding set
UpCheck in the E-Mail-Center whether forwarding is set up. Click on the cog icon in the top right-hand corner, select 'Show all settings' and then 'Email options'. Click on 'Forwarding' and remove any existing forwarding by clicking on 'Delete'.

To resolve the issue, you can perform the following troubleshooting steps:

1. Check whether the problem lies with your PC or with the email account on the Telekom server by accessing the email centre using another device, e.g. a second PC or a tablet or smartphone browser.
2. If the error also occurs on other devices, the problem is likely to be on the Telekom server side.
3. If the error does not occur when testing with a second device, there may be a problem with your hardware.
4. Check that the time, date and time zone settings on your PC are correct.
5. Ensure that your operating system and browser are up to date.
6. If your problem persists, you can contact our customer service team for further assistance.

Get in touch now!

You can use Mail M for a small monthly fee. With Mail M, you get 15 GB of storage space, which you can expand by 1 GB each month. You can create up to 50 email addresses and your mailbox is ad-free.

Booking Mail M as a Telekom customer:

1. Select Mail M on the product page and click on "Order".
2. Log in with your Telekom login details.
3. You will receive an overview of your order, personal details and the price, then click on "Proceed to checkout".
4. Check all details, accept the terms and conditions, and complete your order by clicking on the "Place order" button.

Important: If you are a mobile phone customer and have created your Telekom login without reference to a product, please follow the instructions for customers without Telekom products.

Booking Mail M as a customer without Telekom products:

1. Log in to the Kundencenter with your Telekom login details.
2. Click on "Manage Telekom Mail" and then on the plus sign next to Mail M.
3. Select the country and payment method.
4. Finally, click on "Book with payment" and follow the instructions for payment authorisation.

Blocked by security team:
If your email has been blocked due to SPAM from your address, this may mean that your email account has been hacked. Please follow these steps to resolve the issue:

1. First, ensure that your computer is free of viruses and Trojans.
2. Change all Telekom passwords in the login settings, including the email centre, customer centre and password for email programmes.
3. Check that you are using the latest operating system.
4. Please contact our security team using the special contact form. They will check whether you have requested a password change and then reactivate your mailbox.

Payment arrears:
If you have payment arrears and your connection is blocked, your email account will also be automatically blocked. Please settle your outstanding payments to reactivate your account. Once the outstanding amounts have been paid, your account will be automatically reactivated.

You can activate notifications for new emails directly in the Telekom Mail app. This will notify you every time you receive new emails.

For Android devices, proceed as follows:

1. Open Settings and select "Apps".
2. Find the Telekom Mail app and select it.
3. Activate the "Notifications" option.
4. Under "Permissions", check whether access to contacts and storage is permitted.
5. Check under "Settings" > "Battery" whether battery performance optimisation has been carried out for the Telekom Mail app. Deactivate this if it is active.

Note: You may need to log out of the app and log back in for the settings to be updated.

For iOS devices, proceed as follows:

1. Open the settings and select the Telekom Mail app.
2. Check whether background updates are permitted.
3. Check under "Notifications" to see if these are permitted. It is best to set all switches to green.

Note: You may need to log out of the app and log back in for the settings to be updated.

To use the Telekom Mail app, you must enable cookies in your browser settings. To do this, go to your browser menu, locate the cookie settings, and enable them.