Internet- & landline bill

If you already have a Telekom login, you can use it to log in to the MBSP at any time.

Important: Please ensure that you have activated multi-factor authentication beforehand. You can view and manage the current status via the administration of your Telekom login for the Telekom login in the top left-hand corner under "Security".

When you log in to MBSP for the first time with your Telekom login, you will need the following information:

• Customer number
• Access data for your connection product (user name and password)
• A mobile phone number
• An email address and access to the mailbox
• For multi-factor authentication, you will need the IBAN or account number of your connected product.

How to create a free Telekom login if you do not already have one:

• Click on "Register now".
• Follow the instructions to create a free Telekom login.

With RechnungOnline, you receive your Internet and landline bills free of charge by e-mail and can view and download them at any time in the Magenta Business Service Portal (MBSP).

Advantages:

• Locally downloadable for spreadsheet programmes
• Stored in the online archive for 18 months from the date of booking RechnungOnline (itemised bills are available for 80 days)
• Recognised by the tax office – with digital signature for persons entitled to input tax deduction

Note: If you do not see the invoices for your existing contracts in MBSP, please contact us.

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If you have forgotten your Telekom login password or username, an alternative login option is available.

In the Magenta Business Service Portal (MBSP), you can change your email address for RechnungsOnline yourself at any time and download your invoices.

1. Go to the MBSP login page and log in with your Telekom login details.
2. In the menu on the left, select "My bills" and then click on "Internet & DSL".
3. Then select the booking account you wish to change.
4. At the top right, you will find a cogwheel icon that allows you to change the settings. Please select 'Shipping settings'.
5. After you have entered your changes, please confirm them by clicking on the "Save" button.

If you still wish to receive a copy of your invoice by post, please complete our form.

As a business customer, you can now find your Internet and landline bill in the Magenta Business Service Portal (MBSP). Simply log in with your Telekom login details.

Register now at MBSP

Note: If you log in to the customer centre and cannot see your invoices, you will also find a direct link to the MBSP homepage there.

High invoice amounts can arise from one-off costs, such as:

• Relocation expenses
• Technician visits
• Purchase or installation of equipment

Credit notes are sometimes shown on a separate document rather than directly on your invoice. If your invoice and credit note were issued close together, the credit note may not appear until the next invoice.

Why is the bill for my telephone system so high? We issue separate
bills for special business solutions. These bills can be identified by the fact that the corresponding booking account begins with "58...".

In many cases, the items from your order are summarised on the invoice. This serves to provide a clearer overview. With the help of your order confirmation, you can easily compare the individual items in your order.

Do you have any further questions? Our service team will be happy to help you.

Contact us now

You will always receive your bill for the coming month in advance. The bill includes the basic fee for the current month and any connection charges incurred in the previous month.

What happens when I cancel?
You will only be charged for the costs incurred up to the date of cancellation. If you have a credit balance, we will refund this with your final invoice.

Example:
On 1 June, you will receive an invoice for the full basic fee for June, even though your contract ends on 11 June. After cancellation, we will issue a final invoice crediting any excess basic fees paid and, if applicable, billing for connection costs between 1 and 10 June. This ensures that you only pay for the actual contract period.

The first bill after a tariff change often contains special features. Bills are generally issued in advance. However, if you change your tariff in the middle of the month, it will be calculated on a pro rata basis.

An explanation using an example will help here:

Initial situation:
You received your bill for May at the beginning of May. On 18 May, you switched to a different tariff.

The bill you receive in June will therefore not only include the basic price for the month of June, but also a new pro rata calculation for the month of May with the pro rata invoice amount and the pro rata credit note.

This means:

• For the period from 18 May to 30 May, you will receive a pro-rata credit for the old tariff in your June invoice.
• For the period from 18 May to 30 May, a pro-rata invoice amount for the new tariff will be charged in the June invoice.
• The basic price of the new tariff will be charged in your June bill.

You may find additional charges on your June bill. Each tariff includes different services. Chargeable connections are always billed in the following month, as they only take place then. In our example, you will therefore see chargeable connections for the month of May on the bill you receive in June.

Some telephone systems are very specialised and are not billed together with your main contract. In such cases, you will receive a separate invoice.

How can I recognise this separate invoice?

• The corresponding booking account begins with "58...".

Where can I view these invoices?

• After activating InvoiceOnline, you can access your invoices via the InvoiceOnline Business Portal.
• Depending on your settings, you can receive your invoice by post or by email.

If you have not received a separate invoice, our service team will be happy to check this for you.

Contact us now

Our internet & landline sample bill will help you to better understand your bill. The individual items and additional options are explained for your standard connection, such as Company Start 50.

Sample bill for internet and landline

With XRechnung, which is established as the standard for invoice receipt by public authorities such as the federal government, states and municipalities, you can receive your invoice in XML format via the Komfortversion version of RechnungOnline. Your XRechnung will be sent to you directly and securely by email. In addition, you can take advantage of the Komfortversion version and download your invoice, including an itemised list of charges, at any time.

Further advantages of the RechnungsOnline Comfort version:

• View the XRechnung invoice in the RechnungsOnline Business Portal and download it as an XML, PDF, Excel or CSV file.
• Stored in the online archive for 18 months
• Sending the XRechnung by email. The itemised bill (EVN) can be viewed retroactively for up to 80 days via RechnungOnline.

What we need from you:

• Customer numbers and booking accounts to be converted to XRechnung
• Route IDs matching customer numbers and booking accounts
• An email address for sending XRechnungen
• Optional material number and supplier ID

If you already use the RechnungsOnline Comfort version, you can enter the data yourself in the RechnungsOnline portal.

Ordering XRechnung with RechnungOnline – landline

You can find out everything you need to know about e-invoicing on our help page. More information on e-invoicing

Does your bill seem too high or are there unclear items? Don't worry, we're happy to help – here are the most common reasons for complaints:

• Credit notes: If you cannot find a promised credit note on your invoice, this may be because we have sent you a separate credit note. In this case, the amount will not be listed separately on your invoice. It could also be that the creation of the credit note overlapped with the creation of the invoice. If the credit note does not appear on your next invoice, please contact us.
   
• One-off charges: If your bill is unusually high, this could be due to one-off charges. Perhaps you have moved house, our technical support team has configured a device for you, or you have purchased a device from us. Simply contact us if you have been charged for one-off costs that you are not aware of.

Tip: You can also use our landline sample bill, which explains all the items on your bill.

If you have any further questions about your invoice, we will be happy to look into the matter with you. Simply contact us.

Contact us now