Mobile phone bill

If you would like to receive your invoice automatically by email, you can set this up yourself in the Magenta Business Service Portal (MBSP):

1. Log in to MBSP.
2. Click on the ‘Settings’ menu item and then on ‘Invoices and payments’.
3. Please select ‘Mobile’ as the option.
4. Under ‘Invoice by email’, you can now enter or change your email address.

If you do not yet have access to the Magenta Business Service Portal (MBSP), you can find help with registering here.

If you purchased the device from a Telekom shop or one of our sales partners, please contact them directly.

If you ordered the device via our online shop or our telephone service, please us.

If you require an itemised bill for the past few months (retrospectively up to 80 days) or the future, please use our itemised bill order form. If you request an EVN retroactively, we will create it for you and store it in your Magenta Business Service Portal (MBSP) or the Online Billing Portal. If you do not yet have access to either portal, we will send you the required EVN by post.

Note: Connections made as part of a flat rate are not listed in your EVN.

Depending on how many contracts you have, there are different ways to register. To get a quick and easy overview, simply select whether you have a maximum of 250 contracts or more than 250 contracts.

Find out more now

With electronic mobile phone billing (ELMO), we automatically provide you with your bills in Edifact format 99B type INVOIC in your accounting system. You also benefit from a more secure transfer of your bill via the X.400 system directly to your accounting system. This not only saves you a lot of time, but also a lot of paper bills. To use the electronic mobile phone bill (ELMO), the following requirements must be met:

• A MailBox X.400 connection from Telekom with the associated transmission equipment
• A Telekom mobile phone framework agreement with at least 50 contracts
• Software for communication with MailBox X.400, EDIFACT reconversion and post-processing – available from various software manufacturers
• A signed ELMO order (contact details can be found in the order form) to agree on the technical and tax requirements for electronic billing. 

Not sure whether you meet the requirements for ELMO or have further questions? No problem, our service team will be happy to help you by telephone on 0800 33 44666 or by email: elmo@telekom.de.

With XRechnung, which is established as the standard for invoice receipt by public authorities such as the federal government, states and municipalities, you can receive your invoice in XML format via email and transfer it securely using the online convenience version.

In addition, you can access the advantages of the Online Invoice Portal and view your invoices and itemised bills (EVN) at any time for up to 18 months and download them as XML, PDF, Excel or CSV files. In order to use XRechnung with Online Invoice for Public Organisations, we need the following from you:

• Mobile phone billing online for business customers must be set up
• Your routing ID corresponding to the customer numbers and customer accounts
• Your email address for sending XRechnungen
• A signed Mobile phone XRechnung order. 

Do you have any questions about placing an order? No problem, our service team will be happy to help you.

With the mobile phone summary information, you will receive a free overview of all invoice items for your mobile phone contracts. The invoice items include: 

• All one-off and monthly costs
• Sent SMS and MMS messages
• Number of special services and third-party services used
• The total volume of data connections used (including within budgets)
• The number of minutes in your budget (for tariffs without flat-rate telephony)

To give you a preview of the summary information, we provide you with a sample. We recommend this service for 10 or more contracts.

Would you like to receive information about mobile phone charges? Simply contact us.

You can find out everything you need to know about e-invoicing on our help page. More information on e-invoicing

Has your bill gone up, or are there any items you’re unsure about? We’d be happy to help and explain the most common reasons for complaints:

• Third-party providers: You may find charges from third-party providers on your bill that have been billed via your mobile network connection. We are not provided with any details regarding the breakdown of these charges. For clarification, please contact the relevant provider – we have included their contact details on your bill should you have any queries.
• Credit notes: If you cannot find a promised credit note on your invoice, this may be because we have made a separate credit note available to you via the Magenta Business Service Portal (MBSP). In this case, the amount will not be listed separately on your invoice. It may also be that the credit note was issued at the same time as the invoice. If the credit note is still not shown on your next invoice, please so that we can look into this.
• One-off charges: If your bill is unusually high, this may be due to one-off costs. This could be because, for example, you have moved house, had your equipment configured by our technical support team, or purchased new equipment. If you are not aware of these details, please do with us so that we can clarify this with you in person.

We also provide you with the Invoice’ and the ‘Mobile Phone Sample E-Invoice’. Both documents explain all the items on your invoice.

If, after checking your invoice, you still wish to raise a complaint, we will be happy to discuss the next steps with you. 

Get in touch now

Have you noticed that a higher amount has been debited from your account and are you looking for your bill? You can find 
your mobile phone bills in the Magenta Business Service Portal (MBSP).