How can I have my invoice sent to me by e-mail?

You can also receive a copy of your invoice by email. If you require a one-off copy of a past invoice, simply request it using our contact . If you would like to receive a copy of your invoice automatically by email in future, you can set this up yourself in the Magenta Business Service Portal (MBSP): Log in to the MBSP . Click on the "Settings" menu item and then on "Invoices and payments" . Select that this is "mobile phone" . Under "Invoice by e-mail", you can now enter or change your e-mail address. Log in to the MBSP If you do not yet have access to the Magenta Business Service Portal (MBSP), you can find help with registration here . Alternatively, you can also use our Mobile Phone Order Form .

What is the electronic mobile phone bill (ELMO)?

With electronic mobile phone billing (ELMO), we automatically provide you with your bills in Edifact format 99B type INVOIC in your accounting system. You also benefit from a more secure transfer of your bill via the X.400 system directly to your accounting system. This not only saves you a lot of time, but also a lot of paper bills. To use the electronic mobile phone bill (ELMO), the following requirements must be met: A MailBox X.400 connection from Telekom with the associated transmission equipment A Telekom mobile phone framework agreement with at least 50 contracts Software for communication with MailBox X.400, EDIFACT reconversion and post-processing – available from various software manufacturers A signed ELMO order (contact details can be found in the order form) to agree on the technical and tax requirements for electronic billing. Not sure whether you meet the requirements for ELMO or have further questions? No problem, our service team will be happy to help you by telephone on 0800 33 44666 or by email: elmo@telekom.de .

What is mobile phone summary information?

With the mobile phone summary information, you will receive a free overview of all invoice items for your mobile phone contracts. The invoice items include: All one-off and monthly costs Sent SMS and MMS messages Number of special services and third-party services used The total volume of data connections used (including within budgets) The number of minutes in your budget (for tariffs without flat-rate telephony) To give you a preview of the summary information, we provide you with a sample . We recommend this service for 10 or more contracts. Would you like to receive information about mobile phone charges? Simply contact us.

With e-billing, invoice information is transmitted, received and processed entirely digitally – without any media breaks. For you, this means faster processes, less manual work and future-proof invoice processing. Unlike paper or PDF invoices, e-invoices contain structured, machine-readable data. This allows invoices to: Sent electronically, Automatically receive and Processed immediately and released for payment – without any intermediate steps or manual intervention. Which formats are considered e-bills? E-invoices must comply with the requirements of European standard EN 16931. The following formats are permitted: X-invoice (XML file in UBL or CII format) ZUGFeRD (PDF with embedded XML file – currently not yet in use at Telekom) EDI procedures, provided they comply with standard EN 16931 We rely on the XML format (UBL) and the proven EDI procedures ELMO and ELFE. Legal changes – the Growth Opportunities Act E-billing is becoming mandatory – gradually: Deadline Obligation01.01.2025 All companies in the domestic B2B sector must be able to receive e-invoices. 01/01/2027 Companies with annual turnover > £800,000 must send, receive and process e-invoices. 01/01/2028 All companies in the B2B sector – regardless of turnover – are fully obliged to use e-invoicing. Current status at Telekom Deutschland GmbH From 1 December 2024, it will be possible to receive e-invoices. The implementation of the legal requirements will be fully completed by 1 January 2027 at the latest. The implementation in our products and tariffs will take place gradually in 2025 and 2026.

How can I dispute my bill?

Is your bill higher than usual or are there unclear items? We are happy to help and explain the most common reasons for complaints: Third-party providers: Your bill may include charges from third-party providers that have been billed via your mobile phone connection. We are not provided with any details regarding the composition of these charges. For clarification, please contact the relevant provider – we have included their contact details on the bill for your reference. Credit notes: If you cannot find a promised credit note on your invoice, this may be because we have provided you with a separate credit note in the Magenta Business Service Portal (MBSP) or the Invoice Online Portal. In this case, the amount will not be listed separately on your invoice. It may also be that the credit note was created at the same time as the invoice. If the credit note is still not visible on your next invoice, please us so that we can investigate. One-off contributions: If your invoice amount is unusually high, this could be due to one-off costs. This may be the case, for example, if you have moved house, had equipment configured by our technical customer service team or purchased new equipment. If you are not aware of this information, please us so that we can clarify this in a personal conversation. In addition, we provide you with our sample invoice , which explains all the items on your invoice. If, after checking your invoice, you still wish to make a complaint, we will be happy to discuss the next steps with you. Contact us now Have you been charged an increased amount and are looking for your bill? You can find your mobile phone bills in the Zum BSP LoginMagenta Business Service Portal (MBSP) or in the . You can also request a one-time copy of your bill by email.

Help & Service for business customers

Mobile phone bill

Find your bill, change your billing details and delivery method, and learn more in our FAQs about mobile phone bills.

Woman sitting at her desk checking her bill

You can find your invoice here

Access directly and at any time via a portal
You can conveniently view and download your invoices via two portals:
RechnungOnline portal: This portal is used exclusively for managing your invoices. Please note that the Login RechnungOnline portal will be replaced by the Magenta Business Service Portal (MBSP) in the future.
Magenta Business Service Portal (MBSP): In addition to accessing your bills, you can use this portal for many other practical functions, such as ordering replacement cards, changing tariffs and more. You can find information on registration in our FAQ.
About the MBSP
Request once using the contact form
Do you require a one-off invoice? No problem! Simply use our contact form – to complete it, you will need:
- Your customer account
- Your framework agreement number
- The telephone number of the contract concerned
As soon as we receive your contact form, we will immediately send a copy of your invoice to your preferred email address.
To the contact form

View invoice and itemised bill (EVN)

You can also receive a copy of your invoice by email. If you require a one-off copy of a past invoice, simply request it using our contact.

If you would like to receive a copy of your invoice automatically by email in future, you can set this up yourself in the Magenta Business Service Portal (MBSP):

Log in to the MBSP.
Click on the "Settings" menu item and then on "Invoices and payments".
Select that this is "mobile phone".
Under "Invoice by e-mail", you can now enter or change your e-mail address.

Log in to the MBSP

If you do not yet have access to the Magenta Business Service Portal (MBSP), you can find help with registration here.

Alternatively, you can also use our Mobile Phone Order Form.

If you purchased the device from a Telekom shop or one of our sales partners, please contact them directly.

If you ordered the device via our online shop or our telephone service, please us.

If you require an itemised bill for the past few months (retrospectively up to 80 days) or the future, please use our itemised bill order form. If you request an EVN retroactively, we will create it for you and store it in your Magenta Business Service Portal (MBSP) or the Online Billing Portal. If you do not yet have access to either portal, we will send you the required EVN by post.

Note: Connections made as part of a flat rate are not listed in your EVN.

Portal Overview

The RechnungOnline Portal is used exclusively for managing your mobile phone bills, while you can manage your contracts in the Business Service Portal (BSP). To give you everything at a glance, we have expanded the Business Service Portal (BSP) to include the Magenta Business Service Portal (MBSP). This means that you can now manage everything related to your contracts in a single portal.

Advantages of the MBSP:

View your invoices retroactively for up to 18 months. You can also download them directly as PDF, Excel or CSV files.
Check the data volume already used in your contracts.
Manage additional cards, extend contracts or change tariffs directly.
Order replacement cards or activate inactive SIM cards with ease.

Log in to the MBSP

Depending on how many contracts you have, there are different ways to register. To get a quick and easy overview, simply select whether you have a maximum of 250 contracts or more than 250 contracts.

Find out more now

Important: Before we explain how to register for the RechnungOnline portal, we would like to recommend our Magenta Business Service Portal (MBSP). In the RechnungOnline portal, you can only view and download your invoices. The MBSP, on the other hand, offers you complete management of your invoices and contracts. All important functions in one place – saving you a lot of time. to the Magenta Business Service Portal

How to register for the Online Invoicing Portal:
For new contracts, you will automatically receive your login details for the Online Invoicing Portal by post. Would you like to use the portal for existing contracts as well? No problem! You can register at any time – provided that Online Invoicing has already been activated for your contract. Registration is free of charge and can be done easily via our form.

Once you have registered with RechnungOnline, you will receive your login details via your preferred delivery method instead of your next invoice. The login details sent to you by post are valid for 28 days. If you receive your password by text message, it is valid for 5 days after receipt.

To the login

Have you not received your login details or are they no longer valid? Our service team will be happy to help you. Contact us now!

Invoice types

With electronic mobile phone billing (ELMO), we automatically provide you with your bills in Edifact format 99B type INVOIC in your accounting system. You also benefit from a more secure transfer of your bill via the X.400 system directly to your accounting system. This not only saves you a lot of time, but also a lot of paper bills. To use the electronic mobile phone bill (ELMO), the following requirements must be met:

A MailBox X.400 connection from Telekom with the associated transmission equipment
A Telekom mobile phone framework agreement with at least 50 contracts
Software for communication with MailBox X.400, EDIFACT reconversion and post-processing – available from various software manufacturers
A signed ELMO order (contact details can be found in the order form) to agree on the technical and tax requirements for electronic billing.

Not sure whether you meet the requirements for ELMO or have further questions? No problem, our service team will be happy to help you by telephone on 0800 33 44666 or by email: elmo@telekom.de.

With XRechnung, which is established as the standard for invoice receipt by public authorities such as the federal government, states and municipalities, you can receive your invoice in XML format via email and transfer it securely using the online convenience version.

In addition, you can access the advantages of the Online Invoice Portal and view your invoices and itemised bills (EVN) at any time for up to 18 months and download them as XML, PDF, Excel or CSV files. In order to use XRechnung with Online Invoice for Public Organisations, we need the following from you:

Mobile phone billing online for business customers must be set up
Your routing ID corresponding to the customer numbers and customer accounts
Your email address for sending XRechnungen
A signed Mobile phone XRechnung order.

Do you have any questions about placing an order? No problem, our service team will be happy to help you.

With the mobile phone summary information, you will receive a free overview of all invoice items for your mobile phone contracts. The invoice items include:

All one-off and monthly costs
Sent SMS and MMS messages
Number of special services and third-party services used
The total volume of data connections used (including within budgets)
The number of minutes in your budget (for tariffs without flat-rate telephony)

To give you a preview of the summary information, we provide you with a sample. We recommend this service for 10 or more contracts.

Would you like to receive information about mobile phone charges? Simply contact us.

With the Mobile Phone Bill Online option for business customers, you can view and download your bills, itemised bills (EVN) and credit notes online at the Business Service Portal (MBSP) or at the RechnungOnline portal. The data is available in various file formats such as PDF, CSV or XLS and can be used for further processing.

In addition, you can activate push email delivery and receive notifications by email or text message when new invoices are available. You will receive invoices with a qualified digital signature for submission to the tax office.

For new contracts, Invoice Online is automatically stored. For existing contracts, you can Invoice Online free of charge using the contact form.

By using Online Invoicing, you are helping to protect the environment by doing away with paper invoices.

Please note that the Login RechnungOnline portal will be replaced by the Magenta Business Service Portal (MBSP) in future.

Information about CSV export:

With e-billing, invoice information is transmitted, received and processed entirely digitally – without any media breaks. For you, this means faster processes, less manual work and future-proof invoice processing.

Unlike paper or PDF invoices, e-invoices contain structured, machine-readable data. This allows invoices to:

Sent electronically,
Automatically receive and
Processed immediately and released for payment – without any intermediate steps or manual intervention.

Which formats are considered e-bills?

E-invoices must comply with the requirements of European standard EN 16931. The following formats are permitted:

X-invoice (XML file in UBL or CII format)
ZUGFeRD (PDF with embedded XML file – currently not yet in use at Telekom)
EDI procedures, provided they comply with standard EN 16931

We rely on the XML format (UBL) and the proven EDI procedures ELMO and ELFE.

Legal changes – the Growth Opportunities Act

E-billing is becoming mandatory – gradually:

Deadline
Obligation01.01.2025 All companies in the domestic B2B sector must be able to receive e-invoices.
01/01/2027 Companies with annual turnover > £800,000 must send, receive and process e-invoices.
01/01/2028 All companies in the B2B sector – regardless of turnover – are fully obliged to use e-invoicing.

Current status at Telekom Deutschland GmbH

From 1 December 2024, it will be possible to receive e-invoices. The implementation of the legal
requirements will be fully completed by 1 January 2027 at the latest.

The implementation in our products and tariffs will take place gradually in 2025 and 2026.

Complaint

Is your bill higher than usual or are there unclear items? We are happy to help and explain the most common reasons for complaints:

Third-party providers: Your bill may include charges from third-party providers that have been billed via your mobile phone connection. We are not provided with any details regarding the composition of these charges. For clarification, please contact the relevant provider – we have included their contact details on the bill for your reference.
Credit notes: If you cannot find a promised credit note on your invoice, this may be because we have provided you with a separate credit note in the Magenta Business Service Portal (MBSP) or the Invoice Online Portal. In this case, the amount will not be listed separately on your invoice. It may also be that the credit note was created at the same time as the invoice. If the credit note is still not visible on your next invoice, please us so that we can investigate.
One-off contributions: If your invoice amount is unusually high, this could be due to one-off costs. This may be the case, for example, if you have moved house, had equipment configured by our technical customer service team or purchased new equipment. If you are not aware of this information, please us so that we can clarify this in a personal conversation.

In addition, we provide you with our sample invoice, which explains all the items on your invoice.

If, after checking your invoice, you still wish to make a complaint, we will be happy to discuss the next steps with you.

Contact us now

Have you been charged an increased amount and are looking for your bill? You
can find your mobile phone bills in the Zum BSP LoginMagenta Business Service Portal (MBSP) or in the. You can also request a one-time copy of your bill by email.