Microsoft Dynamics 365

Can you serve your customers anytime, anywhere – with a tailored, cross-channel approach? Do your teams have all the insights they need? Are you already using enhanced analytics and AI-powered features? With Microsoft Dynamics 365 Customer Service, you can get all the important customer insights at a glance – and exceed your customers' expectations.

Challenges in customer service:

• Customers have only a few communication channels available to them (e.g. email, telephone), often without any personalisation.
• Communication with customers regarding a service incident is not centralised in one place.
• There is no professional incident management
• There is no professional service analysis for optimisation.

How you can benefit from the Microsoft Dynamics 365 Customer Service application:

• Easy integration of modern features such as bots or chats as additional communication channels for your customers
• All information and documents relating to service incidents assigned to your customers
• Your customers can track the status of their service request online: fewer queries
• Helpful analysis tools for your service based on artificial intelligence

Make better financial decisions, standardise and automate your financial processes, reduce your operating expenses and simplify your financial transactions. With Microsoft Dynamics 365 Finance, you always have a detailed overview of all your key financial figures.

Challenges in finance:

• Transparency and control of finances down to the detail level are often difficult.
• Data points that influence finances are often scattered and incomplete.
• There are no automated analyses for improved cash flow, OPEX or CAPEX.
   

How you can benefit from the Microsoft Dynamics 365 Finance application:

• Optimise finances and increase employee productivity
• Make better AI-supported strategic and operational decisions
• Identify financial optimisation potential in supply chains and production
• Bring innovations to market faster, e.g. through tools for web applications

Automate your marketing processes, create connected customer experiences, and deliver the right message at the right time on the right channel. With Microsoft Dynamics 365 Marketing, you can develop more successful customer relationships through personalised customer experiences.

Challenges in marketing:

• There is no 360° view of the customer.
• There is no central activity management.
• No measurability: marketing potential is not recognised and exploited
• Hardly any automation processes
• No or only difficult coordination between marketing and sales

How you can benefit from the Dynamics 365 Marketing application:

• Seamless collaboration between marketing and sales
• Professional campaign management
• Comprehensive BI and analysis tools for informed and rapid decision-making
• Rapid development of web applications without code
• More leads and efficient lead qualification

Microsoft Dynamics is a comprehensive business platform that offers solutions for CRM and enterprise resource planning. It helps companies optimise their business processes and make them more efficient. Microsoft Dynamics includes various applications, including Microsoft Dynamics 365, which can be deployed both in the cloud and on-premises. These solutions help companies manage and improve their finances, sales, customer service and operations. Through integration with the Microsoft environment, including Office 365 and Azure, Microsoft Dynamics provides a powerful and flexible platform for modern business management.

Dynamics 365 is suitable for businesses of all sizes and industries that want to optimise their business processes and increase their efficiency. It offers tailor-made solutions for sales, customer service, marketing, finance, operations and human resources. Small and medium-sized businesses benefit from scalable solutions that can keep pace with their growth, while large enterprises can take advantage of comprehensive features and integrations. Dynamics 365 supports industries such as financial services, manufacturing, retail, healthcare and many more, making it a versatile solution for a variety of business needs.

Microsoft Dynamics is both a CRM system and ERP software. D365, part of the Microsoft Dynamics family, integrates CRM and ERP functions into a single platform. The CRM components, such as sales and customer service, help companies manage and improve their customer relationships. The ERP components, such as finance and supply chain management, support businesses in managing their financial and operational processes. This combination enables companies to gain a holistic view of their business processes and work more efficiently.

Microsoft Dynamics 365 has a modular structure and offers various applications that are specifically tailored to different business needs. The main modules include Sales, Customer Service, Field Service, Marketing, Finance, Supply Chain Management and Human Resources. These modules can be used individually or in combination to create a tailor-made solution for every company. Dynamics 365 is fully integrated into the Microsoft environment, enabling seamless collaboration with other Microsoft products such as Office 365 and Azure. The cloud-based architecture offers flexibility and scalability to meet the needs of growing businesses.

Dynamics 365 stores its information in Microsoft Azure's secure, globally distributed data centres. These data centres meet the highest security standards and compliance requirements to ensure the confidentiality, integrity and availability of data. Cloud-based storage allows companies to access their data anytime, anywhere. In addition, Azure offers comprehensive security features such as data encryption, regular security checks and disaster recovery to ensure that data is protected at all times.