Salesforce Manufacturing Cloud

Optimise the entire sales process from the initial customer enquiry to the successful conclusion of the contract. The cloud solutions enable seamless integration of contract details, including individual pricing, volume specifications and specific customer requirements. This ensures accurate and efficient processing across all sales channels. management and analysis of all relevant data is in real time, enabling you to respond quickly and effectively to market changes. In addition, advanced analysis tools in optimising your sales strategies and contract terms. 

Increase your forecasting accuracy with our advanced forecasting solution, which enables differentiate operational forecasts by dimensions such as customers, locations, regions or product lines. This in-depth analysis capability enables you to refine and optimise sales and production planning by making more accurate, data-driven decisions. The cloud solution supports dynamic adjustments in real timeto respond to unpredictable market developments, thereby increasing your company's flexibility and responsiveness.

Enable your service team to comprehensive visualisation and management of the entire manufacturing service lifecycle. From initial customer engagements to service case processing and on-site service, the Service Console provides all the necessary tools in a centralised, user-friendly interface. This enables faster response time and improved customer satisfaction through more efficient processes and a constant supply of information, allowing your team to act proactively and effectively overcome service challenges.

The Asset Service Console provides a complete overview of all your company's assets. You gain detailed insights into warranties, ongoing and completed service cases, work orders, claims and activities. This transparency enables optimised resource planning and more precise maintenance intervals, which significantly increases the service life of your equipment and reduces operating costs. centralised data storage facilitates compliance with regulatory requirements and improves decision-making through access to real-time data.

Optimise the management and automation of your warranty programmes with the specially developed solution for warranty and complaint management. From defining warranty conditions to efficient claims processing and fast payouts, the cloud solution helps you increase customer satisfaction while reducing administrative costs. Integrated analysis tools enable you to identify patterns in warranty cases and take preventive measures to minimise future problems.

Accelerate the entire process of preparing cost estimates for products, services and installation costs with the help of Field Service. This feature supports the rapid documentation and electronic signing of completed orders, resulting in more efficient processing and greater accuracy. Real-time access to all relevant data enables your technicians to make quick and informed decisions on site. integration with mobile devices , your employees can work from anywhere, reducing service times and increasing customer satisfaction.

Optimise your sales channels through targeted discount management and pricing programmes specifically tailored to your objectives. The cloud solution enables you to strategically plan and implement incentive systems that not only promote growth but also strengthen your partners' contract compliance. flexible configuration options , you can respond dynamically to market changes and continuously optimise your sales strategies to improve your market position and maximise revenue.

Strengths your collaboration with business partners through seamless partner integrationthat enables the exchange and updating of master data and sales agreements. The platform supports the transparent flow of information, which not only significantly reduces order processing times, but also minimises sources of error. The central availability of all relevant information , you and your partners can respond to customer requirements more quickly and efficiently, thereby improving customer satisfaction and loyalty.