Focus on successful sales with the Salesforce Sales Cloud sales module and leave the administrative work of managing your customer data to AI-supported process automation. With the sales module, you benefit from these functions: Customer data, sales channels and all stakeholders involved in one central system Breaking down data silos – every employee has access to the data relevant to them Improving the quality of leads and campaigns Comprehensive lead management Process automation frees up capacity for essential tasks

The Salesforce Commerce Cloud can be used in both B2C and B2B areas. It enables you to offer a pleasant shopping experience and simplify trade relations with your partners. With the Commerce module, you benefit from these features: Comprehensive functions for online trading, bundled on one platform Perfect integration – all data flows directly into your CRM system CRM and commerce in one – direct access to customer data from other business areas Focus on customers and partners – increase engagement and targeted interaction with users and partners

Every industry is different and must be treated individually. Salesforce offers a range of specific features that enable you to manage your own industry much more effectively. With the industry module, you benefit from these functions: Networking of sales, service and marketing Strengthen customer loyalty and promote company growth Tailor-made CRM solutions for a wide range of different industries (e.g. retail, mechanical engineering, logistics, automotive and many more)

From call centre software to self-service portals: with the help of Salesforce Service Cloud, you can increase customer satisfaction by helping them with their problems and enquiries quickly and easily – around the clock. With the service module, you benefit from these functions: Different service channels – email, telephone or even social media Identify customer problems and needs early on and offer a solution immediately All enquiries from all channels in one central interface Instant personalised service via a live chat function in the applications

Salesforce offers the ideal tools for all relevant paths of your digital marketing strategy – whether email campaigns, social media, Google or others. Always address your customers with the right message, on the best possible channel, at the right time. With the marketing module, you benefit from these features: From initial contact to conversion – accompanying customers throughout their entire customer journey Simple customer segmentation via drag & drop Data analysis and visualisation for even more detailed customer profiles Respond to customer behaviour in real time and continuously adapt your marketing strategy

Salesforce Community Cloud allows you to quickly and easily create websites, portals and forums that can be personalised for both users and partners. Increase engagement with your company. With the Communities module, you benefit from these features: Templates for different scenarios and fast page loading Using customer data to create personalised experiences tailored to individual customer needs Creating your own components and modules and adapting existing templates to your own requirements

Unify your company's image with the help of Salesforce's 360-degree view. By integrating applications from the partner ecosystem or using applications you have created yourself, you can streamline, automate and activate business processes. Benefit from these features: Automation & activation of business processes Empowering your sales and service teams to achieve more 360-degree view of your customers in real time for greater agility and short-term adjustments to your own strategy Standardisation of the corporate image

Gain new insights into your customers' and company's data. Salesforce Einstein Analytics artificial intelligence is integrated directly into all modules of your CRM and helps you discover new business opportunities. With Einstein Analytics, you benefit from these features: Transparent and easy-to-understand AI models automatically provide answers to complex business questions. Create your own AI models and dashboards using templates and third-party applications – without in-depth IT knowledge Complete overview of all business transactions without having to rely on multiple different systems Tailored analyses help achieve business objectives

The Salesforce Quip collaboration platform allows you to work on various tasks together with your team. All team members have access to relevant content at any time, whether on their mobile devices or computers. With the productivity module, you benefit from these features: Collaborate on documents, spreadsheets, live apps and slides Integration of Salesforce data, which is updated automatically in real time All team members have access to all data relevant to them, regardless of the device they use and their location – for effective teamwork.

T Business

Salesforce from Telekom

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Your advantages
Use cases
Current white papers
Contact
Frequently asked questions

What exactly is Salesforce and how can it help me?

Think of Salesforce CRM as a "Swiss Army knife": it offers a variety of powerful, integrated modules that are specifically designed for modern sales, service and marketing.

Depending on your individual needs, you can book and use all modules individually, giving you 100% flexibility. Automatic updates ensure that the modules are continuously improved and remain up to date. This offers you the following advantages:

Increase in sales (new and existing customers)
Improving the service experience and customer satisfaction
Rethinking processes and procedures
Maximum customer centricity – fully digital
Modularity for high adaptability and integration capability
The Telekom advantage: consulting, planning, system integration & service from a single source

We are Salesforce Partner Champion – for you

As a sales champion for the Energy & Utilities Cloud and the Manufacturing Cloud, Deutsche Telekom plays a leading role in the Salesforce partner ecosystem and acts as the link between your challenge and your CRM solution. We have unparalleled access to internal knowledge, experience and intellectual property from Salesforce's cross-functional teams to drive digital transformation across industries and horizontal challenges.

What does this mean for you:

We provide you with the best possible advice and know exactly which Salesforce advantages and options are relevant to your company in terms of industry trends, challenges and use cases that you face in the market.
To unite your marketing, sales, commerce, service, and IT departments with easy-to-understand data on an integrated CRM system, we focus on the benefits of Salesforce Customer 360 for you.
We can meet your specific requirements because we have proven expertise in bringing together all the components of a CRM solution to create a tailor-made solution for your company.

Your advantages

Expert Call

Benefit from a free 60-minute consultation with our CXM experts.

CXM maturity assessment

Analysis of customer experience, exploration of potential, target architecture, prioritisation and tailor-made roadmap

CXM workshop

Requirements gathering, process analysis, CXM concept and roadmap

Executive Summary

Contains recommendations for action and CXM maturity assessment documentation

Our Salesforce solutions at a glance

Two technicians in a field using Salesforce Energy & Utilities Cloud on a laptop, with wind turbines in the background

Businessman repairs machine. Image symbolises how Agentforce can optimise business processes.

Telekom & Salesforce – the ideal team for you

Telekom offers you a comprehensive, customised service covering setup, operation, data migration and training for your employees. Everything from a single source.

Consulting and system
integrationWe work with you to determine your needs, create your individual solution and support you from planning and customised configuration to implementation.

TelekomCLOUD ServiceWe
offer certified, German-speaking professional support for your CRM system as well as expert advice on all your questions! Contact us Monday to Friday by telephone or at any time via email.

Exclusive Salesforce reseller in Germany
As part of the strategic partnership, Telekom is the exclusive reseller and platinum partner of Salesforce in Germany. We are your one-stop shop for everything you need, with a German contract.

European data centres
Salesforce is provided in European data centres in accordance with the European General Data Protection Regulation (GDPR).

CRM consulting for Telekom

Porträt von zwei Kollegen, die einen Laptop benutzen, um über die CRM-Beratung der Telekom zu sprechen

CRM consulting for Telekom

We help companies find the right CRM system – tailored to their specific requirements. You benefit from comprehensive service and the advantages of Telekom.

CRM consulting for Telekom

Integrate sales and production – with Salesforce Manufacturing Cloud from Telekom

Improve the ordering process and increase your productivity by planning efficiently and optimising resources. Thanks to order automation, partner integration in the sales process, data-driven sales processes and production planning in sales, you can optimise your production and increase your turnover.

Get to know your customers better – with Salesforce from Telekom

Thanks to the holistic integration of your customer data across all areas of your business, you have the opportunity to get to know your target group better and engage with them at precisely the right moment with your CRM strategy.

Real-time AI-powered analytics enable you to predict when your customers will develop a specific need. This allows you to be there immediately, leave your competition behind and ultimately build an even closer relationship.

Use cases

Start image of the video: Benefit from the sales module

Focus on successful sales with the Salesforce Sales Cloud sales module and leave the administrative work of managing your customer data to AI-supported process automation.

With the sales module, you benefit from these functions:

Customer data, sales channels and all stakeholders involved in one central system
Breaking down data silos – every employee has access to the data relevant to them
Improving the quality of leads and campaigns
Comprehensive lead management
Process automation frees up capacity for essential tasks

Start image of the video: Salesforce B2B Commerce Demo

The Salesforce Commerce Cloud can be used in both B2C and B2B areas. It enables you to offer a pleasant shopping experience and simplify trade relations with your partners.

With the Commerce module, you benefit from these features:

Comprehensive functions for online trading, bundled on one platform
Perfect integration – all data flows directly into your CRM system
CRM and commerce in one – direct access to customer data from other business areas
Focus on customers and partners – increase engagement and targeted interaction with users and partners

Start image of the video: Salesforce Customer 360 Manufacturing Cloud Demo

Every industry is different and must be treated individually. Salesforce offers a range of specific features that enable you to manage your own industry much more effectively.

With the industry module, you benefit from these functions:

Networking of sales, service and marketing
Strengthen customer loyalty and promote company growth
Tailor-made CRM solutions for a wide range of different industries (e.g. retail, mechanical engineering, logistics, automotive and many more)

Salesforce Heroku provides you with tools and services that enable you to quickly develop and deploy your own applications and mobile apps for your target group, allowing you to cultivate even closer customer relationships.

With the Interactions module, you benefit from these features:

Development of apps with direct data integration for even closer customer relationships
Create different applications for internal business processes
Networking of different systems and integration of external data sources

Video start image: Digital customer service with Salesforce

From call centre software to self-service portals: with the help of Salesforce Service Cloud, you can increase customer satisfaction by helping them with their problems and enquiries quickly and easily – around the clock.

With the service module, you benefit from these functions:

Different service channels – email, telephone or even social media
Identify customer problems and needs early on and offer a solution immediately
All enquiries from all channels in one central interface
Instant personalised service via a live chat function in the applications

Video start image: Inspire Meaningful Moments Through Salesforce Marketing Cloud

Salesforce offers the ideal tools for all relevant paths of your digital marketing strategy – whether email campaigns, social media, Google or others. Always address your customers with the right message, on the best possible channel, at the right time.

With the marketing module, you benefit from these features:

From initial contact to conversion – accompanying customers throughout their entire customer journey
Simple customer segmentation via drag & drop
Data analysis and visualisation for even more detailed customer profiles
Respond to customer behaviour in real time and continuously adapt your marketing strategy

Start image of the video: Salesforce Connector Demo

The Salesforce Connector allows you to connect applications, data, or devices with each other. This also applies to data from external sources, which you can use internally or share with customers and partners via preconfigured software interfaces.

With the integration module, you benefit from these functions:

Networking of applications, data and devices
Integration of numerous external systems such as SAP, Oracle, Workday and many more
Accelerate innovation with APIs and deliver consistent digital experiences
Designing a future-proof architecture

Start image of the video: Experience Cloud Demo

Salesforce Community Cloud allows you to quickly and easily create websites, portals and forums that can be personalised for both users and partners. Increase engagement with your company.

With the Communities module, you benefit from these features:

Templates for different scenarios and fast page loading
Using customer data to create personalised experiences tailored to individual customer needs
Creating your own components and modules and adapting existing templates to your own requirements

Video start image: Connect with customers in a whole new way with the #1 AI CRM

Unify your company's image with the help of Salesforce's 360-degree view. By integrating applications from the partner ecosystem or using applications you have created yourself, you can streamline, automate and activate business processes.

Benefit from these features:

Automation & activation of business processes
Empowering your sales and service teams to achieve more
360-degree view of your customers in real time for greater agility and short-term adjustments to your own strategy
Standardisation of the corporate image

Start image of the video: Dreamforce 2023 Opening Film

Gain new insights into your customers' and company's data. Salesforce Einstein Analytics artificial intelligence is integrated directly into all modules of your CRM and helps you discover new business opportunities.

With Einstein Analytics, you benefit from these features:

Transparent and easy-to-understand AI models automatically provide answers to complex business questions.
Create your own AI models and dashboards using templates and third-party applications – without in-depth IT knowledge
Complete overview of all business transactions without having to rely on multiple different systems
Tailored analyses help achieve business objectives

Start image of the video: How to Optimise Field Service Teams

The Salesforce Quip collaboration platform allows you to work on various tasks together with your team. All team members have access to relevant content at any time, whether on their mobile devices or computers.

With the productivity module, you benefit from these features:

Collaborate on documents, spreadsheets, live apps and slides
Integration of Salesforce data, which is updated automatically in real time
All team members have access to all data relevant to them, regardless of the device they use and their location – for effective teamwork.

Start image of the video: Learn Salesforce with Trailhead

Salesforce Trailhead is a comprehensive online learning platform. Through various learning paths, known as "trails," you can explore the areas of the system relevant to your position and quickly familiarise yourself with the CRM system.

With the continuing education module, you benefit from these features:

Accelerating Salesforce adoption in your organisation
Reduce training time and increase the productivity of your team members
Create custom learning content for your organisation and deliver it directly through Trailhead

Success stories

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Screen with neXboard from neXenio in the Open Telekom Cloud

neXenio: Data security in the Open Telekom Cloud

Whether it's a whiteboard with end-to-end encryption in the cloud, a GDPR-compliant storage solution or a contactless access control system, the smart innovations from IT company neXenio make working in sensitive environments safer and easier. This also includes neXenio hosting its solutions in the Open Telekom Cloud in German data centres.

Laptop screen with virtual house configurator from Hass Fertigbau

Digital sales with Salesforce improves customer approach and support

Haas Fertigbau digitises sales and customer service: thanks to an optimised Salesforce solution, 3D house configurator and online project navigator, customers benefit from efficient, paperless service and transparent project management.

Enpal employee wearing a helmet and protective gear installs a solar power system on the roof.

Enpal – Completely digital: from sales to operation

From the outset, start-up Enpal implemented its business idea of leasing solar systems to private customers with a cloud-first strategy and has consistently placed its entire IT infrastructure on a digital footing – including solutions from Salesforce, DocuSign, IDNow and applications developed in-house in Microsoft Azure for its own use and for its customers.

Exterior view of the white-grey company building of Noelle + Nordhorn

Nölle + Nordhorn: From island CRM to seamless cloud solution

Industrial wholesaler Nölle + Nordhorn had a central SAP system alongside a standalone CRM solution for its sales force only and decided to switch to Salesforce. This cloud solution is seamlessly connected to SAP.

Salesforce in focus: Latest white papers

Digital transformation puts the customer on the throne

Discover how digital transformation is revolutionising customer relationship management and putting the customer at the centre of attention. Learn about the latest technologies and best practice examples for success in modern CRM.

More time for excellent customer relationships thanks to CRM software

Find out in this white paper from ARNO Werkzeuge how the introduction of Sales Cloud and Commerce Cloud in collaboration with Telekom led to more time for excellent customer relationships and a better understanding of customer needs. Get the top 3 learnings and benefit from them for your own company!

Those who understand their customers win! From customer management to increasing sales

In this white paper, learn how effective customer management and a customised CRM solution can help you meet the specific needs of your target group and build long-term customer relationships. Discover the advantages of a CRM system and how Salesforce can help you increase your sales!

Optimisation of the customer experience for B2C and B2B customers

Find out how Solarwatt drives marketing based on the Salesforce platform and provides customers and interested parties with the best possible digital and personal service at every point of contact. As a system provider, Solarwatt operates the largest production facility for glass solar modules in Europe and manufactures all components itself from a single source.

Customer experience: Digitalisation knowledge in 5 minutes

Discover how digital transformation is revolutionising customer relationship management and putting the customer at the centre of attention. Learn about the latest technologies and best practice examples for success in modern CRM.

Flyer: Salesforce Health Check

A man at his laptop reads the Salesforce Health Check flyer.

Flyer: Salesforce Health Check

Our Salesforce Health Check provides you with a comprehensive analysis of your current CRM landscape. We thoroughly examine your processes and technologies to identify potential for optimisation. Start now on the path to a successful future with a tailor-made action plan.

Download now

Put your faith in the leader

Deutsche Telekom is Salesforce's largest reselling and integration partner in the DACH region and large parts of Europe. The latest edition of "ISG Provider ^LensTM Salesforce Ecosystem Partners 2024" once again confirms its status as one of the leading providers. Telekom was named an outstanding "leader" by the analysis firm in the categories "Implementation Services for Core Clouds Midmarket", "Implementation Services for Marketing Automation" and "Implementation Services for Industry Clouds" as well as "Managed Application Services for Midmarkets".

Deutsche Telekom has many years of experience in implementing Salesforce.
An important part of its portfolio is its comprehensive full-service offering from a single source. This includes scalable licences and professional project implementation. Deutsche Telekom remains the only provider with such a comprehensive offering.

Analyst ratings

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Analyst rating: Implementation services for core clouds and AI agents

With its range of AI-supported Salesforce implementations featuring ready-made industry templates and implementation accelerators, as well as its strengths in ERP, BI and marketing integration, Telekom helps its customers optimise their sales and customer processes.

To the ISG analyst rating

Analyst rating: Managed Application Services

Deutsche Telekom provides secure, AI-powered Salesforce Managed Services with a focus on European data sovereignty.

To the ISG analyst rating

Analyst assessment: Implementation services for marketing and commerce with AI enablement

To the ISG analyst rating

Analyst assessment: Implementation services for industry clouds

Deutsche Telekom is a key pillar of digitalisation in Germany. Industry-specific automation, a focus on compliance and secure cloud infrastructure are at the heart of its service offering.

To the ISG analyst rating

Do you have any questions? We are here to help you personally!

Would you like personal advice, or do you have questions about testing, booking or using products?

Our own team of certified experts is available to assist you free of charge with personalised service and individual advice.

Get in touch

Webinar: Salesforce Summer Release

Webinar: Salesforce Summer Release

Experience the highlights of the Salesforce Summer Release 2025! Our experts will show you how to optimise your CRM processes with new features.

Watch the webinar recording now free of charge and get started with fresh know-how!

For the record

Frequently asked questions

The CRM system is characterised by its comprehensive, cloud-based architecture, which offers versatile applications for sales, customer service and marketing. The platform is highly customisable and scalable, making it suitable for both large and small businesses. By integrating artificial intelligence with Salesforce Einstein, companies can make data-driven decisions. High security and continuous innovation make Salesforce a trusted and future-proof solution for businesses worldwide.

Who is Salesforce suitable for?

The solution is suitable for companies of all sizes and industries that want to manage their customer relationships effectively. Sales teams, marketing departments and customer service teams in particular benefit from the comprehensive features of Salesforce CRM. Whether you are a large corporation or a small business, Salesforce offers flexible and scalable applications that meet the specific requirements of your business. In addition, there are specialised industry solutions, for example for the energy and utilities sector or the automotive industry. As your partner, we support you in implementing and customising the platform to optimise your business processes and increase customer satisfaction.

Is Salesforce a CRM tool?

Yes, Salesforce is a CRM tool that is considered one of the most powerful and versatile on the market. Salesforce CRM helps companies efficiently manage and improve their customer relationships. With features such as contact management, opportunity management, sales forecasting and analytics, Salesforce offers a comprehensive solution for all aspects of customer relationship management. As a Salesforce partner, we provide you with the support you need to realise the full potential of this platform and achieve your business goals. Salesforce CRM is ideal for companies that want to centralise and optimise their customer interactions.

How is Salesforce structured?

Salesforce has a modular structure and offers a wide range of applications and functions that work together seamlessly. The main components include Sales Cloud, Service Cloud, Marketing Cloud and Commerce Cloud, each of which covers specific business requirements. In addition, the Salesforce platform offers numerous customisation options through apps and integrations from Salesforce AppExchange. As a Salesforce partner, we support you in implementing and customising the various modules to optimise your business processes. Salesforce's flexible architecture enables companies to tailor and scale their solution to their specific needs.

Where does Salesforce store its data?

Salesforce ensures GDPR compliance. The provider stores its data worldwide in secure, cloud-based data centres. Every project we manage is hosted in the EU, specifically in Frankfurt am Main. The data centres are designed to meet the highest security standards and ensure the availability and integrity of the data. The provider uses encryption technologies and regular security checks to ensure that your data is always protected.

Salesforce from Telekom

Support from certified cloud experts

What exactly is Salesforce and how can it help me?

Your advantages

Expert Call

CXM maturity assessment

CXM workshop

Executive Summary

Our Salesforce solutions at a glance

Salesforce Manufacturing Cloud

Salesforce Energy & Utilities Cloud

Telekom & Salesforce – the ideal team for you

CRM consulting for Telekom

CRM consulting for Telekom

Integrate sales and production – with Salesforce Manufacturing Cloud from Telekom

Get to know your customers better – with Salesforce from Telekom

Use cases

Sales

Commerce

Sectors

Interactions

Service

Marketing

Integration

Communities

Platform & Ecosystem

Einstein Analytics

Productivity

Further education

Success stories

neXenio: Data security in the Open Telekom Cloud

Digital sales with Salesforce improves customer approach and support

Enpal – Completely digital: from sales to operation

Nölle + Nordhorn: From island CRM to seamless cloud solution

Salesforce in focus: Latest white papers

Digital transformation puts the customer on the throne

More time for excellent customer relationships thanks to CRM software

Those who understand their customers win! From customer management to increasing sales

Optimisation of the customer experience for B2C and B2B customers

Customer experience: Digitalisation knowledge in 5 minutes

Flyer: Salesforce Health Check

Flyer: Salesforce Health Check

Put your faith in the leader

Analyst ratings

Analyst rating: Implementation services for core clouds and AI agents

Analyst rating: Managed Application Services

Analyst assessment: Implementation services for marketing and commerce with AI enablement

Analyst assessment: Implementation services for industry clouds

Do you have any questions? We are here to help you personally!

Webinar: Salesforce Summer Release

Webinar: Salesforce Summer Release

Frequently asked questions

What makes Salesforce special?

Why is a CRM solution important?

Which CRM measures optimise business processes?

What functions does a CRM system offer?

Which email functions are important for optimising customer communication?

Our references