With generative AI, you can effortlessly create and optimise high-quality content – perfect for your marketing. Our German-trained language model ensures accurate and engaging texts that will delight your target audience. Rely on the secure operating environment of the Open Telekom Cloud for maximum data security. And thanks to direct integration with Salesforce Marketing Cloud via Telekom MMS, NeuroFlash can be seamlessly integrated into your marketing strategy. Experience the future of content management with NeuroFlash and increase the effectiveness of your marketing campaigns.

Let Typeface's generative AI create your brand assets for campaigns. With just a few clicks and natural language, you can remove backgrounds, extend images, replace objects and edit images – easily and efficiently. Save time and money when creating visually high-quality and sophisticated images without having to rely on expensive graphic designers. Typeface AI allows you to create professional images for your campaigns without compromising on quality. Discover the future of image creation with Typeface AI and revolutionise your marketing strategy.

The integration of Tableau into Salesforce Marketing Cloud opens up exciting opportunities for data-driven marketing. By leveraging artificial intelligence, organisations can gain detailed insights into customer behaviour, implement predictive lead scoring, perform automated campaign optimisation, deliver personalised content, and create real-time dashboards. This powerful combination enables marketing teams to work more effectively, strengthen customer relationships, and ultimately increase revenue.

By integrating the Data Cloud into Salesforce's Marketing Cloud, you can leverage unified data to create targeted audiences and enable personalised interactions across multiple channels. The Data Cloud enables you to combine data from different sources and create a comprehensive customer profile, enabling seamless interaction across all channels. With AI-powered analytics, you can make informed decisions and optimise your customer communications to create an exceptional customer journey.

Salesforce Einstein supports sales representatives with lead and opportunity scoring, helping them to set the right priorities and take the next logical step towards winning the deal thanks to Next Best Actions. Einstein automatically transcribes customer conversations and creates follow-up tasks. Einstein Copilot supports your sales representatives at every step in CRM, creating summaries and extensive actions in CRM as well as independently generating sales emails.

All this so that your sales staff can concentrate on what they do best: convincing your customers!

Semasuite offers AI-powered document analysis that can be seamlessly integrated into Salesforce's Sales and Service Cloud. This enables the automatic extraction of data from emails and other documents, such as orders or customer information. For example, Semasuite can automatically recognise incoming orders from emails, extract relevant data and transfer it directly to the Sales Cloud to automatically create orders. In addition, Semasuite can automatically read tender portals, filter for relevant topics and assign new RFQs as leads to the right contact persons directly in Salesforce.

When using generative AI in the workplace, there is a risk that sensitive company data could end up in publicly accessible data pools. Companies are therefore faced with the challenge of designing the use of this technology in such a way that business processes become more efficient and confidential information remains protected. Business GPT not only offers efficient consolidation and summarisation of extensive texts, but also facilitates the search for specific information. In addition, the chat supports the requirements of internationally active teams by integrating different languages in cross-lingual dialogues. Furthermore, the ability to securely connect internal sources to the AI model emphasises the sensitivity of company data.

Welcome to Microsoft 365 Copilot – your control centre for effortless productivity and innovative collaboration. With powerful features, Copilot offers you and your colleagues more than just support in your everyday work – from faster working in Excel to compact summaries of email threads in Outlook and intelligent writing assistance in Word. Discover how you can redefine the way you work with this intelligent companion. Benefit from a smooth workflow, efficient communication options and creative solutions – all within your familiar Microsoft 365 environment. Get ready for a new era of digital collaboration with Microsoft 365 Copilot.

Thanks to automated case routing, intelligent solution suggestions from the knowledge base and accurate recommendations, service agents receive the support they need to resolve customer enquiries even faster. Service replies are generated autonomously by Einstein, saving agents a tremendous amount of time. Solutions to complex problems are independently summarised by Einstein for Service into new knowledge articles based on previously closed cases. This allows enquiries to be answered more quickly and knowledge to be distributed throughout the organisation in a sustainable manner.

Semasuite offers efficient case processing and routing. Through text analysis, for example, 90% of all cases in Telekom's cloud marketplace are completed, prioritised and anonymised. AI-supported sentiment analysis enables quick assessment of customer concerns, allowing for priority processing. Discrepancies in your customers' contact information and master data can be updated automatically. Finally, the data is anonymised to comply with data protection regulations while still providing valuable insights. With Semasuite, you can increase the efficiency of your service process while improving customer satisfaction.

Genesys offers AI capabilities for Service Cloud that enable efficient customer interactions. For example, the AI-powered routing feature automatically directs enquiries to the appropriate agents, while AI speech recognition enables more natural communication. Enable your customers to resolve issues faster with multilingual, voice-activated IVR. Manage, unify and orchestrate bots across phone, web chat, mobile messaging and smart speakers. These integrations optimise customer service through faster solutions and personalised interactions.