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Salesforce Energy & Utilities Cloud

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CRM for the energy and utilities sector

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Save time and money

Save time and money efficiently by minimising the time and costs involved in installing infrastructure.

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Forward-looking planning

Forward-looking and AI-driven planning enables cost-effective and intelligent maintenance of infrastructure.

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Efficiency through automation

Automation increases efficiency, enabling customers to place orders more quickly and speeding up processing with partners.

Discover the power of the Energy & Utilities Cloud!

The energy and utilities industry is facing a transformation driven not only by pressure to be sustainable, but also by increasing customer expectations, regulatory requirements and technological advances. Salesforce Energy & Utilities Cloud offers a comprehensive customer experience management (CXM) solution tailored to the specific needs of this industry. Learn how Salesforce Energy & Utilities Cloud is transforming the industry and helping companies increase their sales and service efficiency, improve customer experiences, and establish sustainable business models.

Prepare your business for the future. Contact us today to learn how Salesforce Energy & Utilities Cloud can propel your organisation forward. Leverage digitalisation to your advantage and actively shape the future of your industry.

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We are Salesforce Partner Champion – for you

Deutsche Telekom is your leading Salesforce champion for both Salesforce Energy & Utilities Cloud and Salesforce Manufacturing Cloud. As a key player in the Salesforce partner ecosystem, we act as a link between your challenges and tailor-made Salesforce solutions. With unique access to internal knowledge, we drive digital transformations forward. For you, this means optimal consulting, a precise understanding of the benefits of Salesforce, a focus on the integration of Salesforce Customer 360, and tailor-made solutions that precisely meet your requirements.

The use of the Energy & Utilities Cloud is explained in the video.

 

Powerful features for future-proof businesses

Personalised customer experience

Create a digital customer experience with AI – forward-looking, personalised and effective. Intelligent product and service offerings strengthen individual customer loyalty and increase your sales in the long term.

Omnichannel customer service

Transform your service experience with intelligent, automated omnichannel customer service. Reduce the effort involved in handling enquiries and free up resources for customer-focused innovation.

Real-time customer data

Optimise your customer management with real-time data – seamlessly, consistently and across silos. Respond to enquiries faster and make your customer communications more personal and efficient.

Modern 360° management

Customer and partner integration – with a digital self-service energy platform. Enable seamless interactions and create a modern, efficient user experience.

Forward-looking product offerings

Achieve success with product offers – targeted, relevant and easy to order. Intelligent analyses identify offers with the highest potential for success and prepare them in such a way that they are particularly easy to access and conclude.

What's inside: The features in detail

Discover the future of the energy and utilities industry

In a world increasingly shaped by digital innovation, we offer business customers in the energy and utilities sector a unique opportunity for transformation. Our Salesforce Energy & Utilities Cloud not only creates digital customer experiences, but also revolutionises the service experience and improves efficiency in your company.

Would you like to learn more about the possibilities of Salesforce Energy & Utilities Cloud? Take advantage of this opportunity to secure our exclusive webinar recording or our white paper.

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More good reasons for Salesforce Energy & Utilities Cloud

  1. Unify data:
    Benefit from unified customer data and information in real time.
     
  2. Optimised customer experience:
    Improve the customer experience and reduce service costs.
     
  3. Powerful e-commerce applications:
    Delight your customers with powerful e-commerce applications.
     
  4. Identify cross-selling and upselling opportunities:
    Automatically identify cross-selling and upselling opportunities.
     
  5. Send quotations faster:
    Provide private customers and customers in different locations with quotations and rates in no time at all.
     
  6. CIS and billing system integration:
    Connect to utility CIS and billing systems with out-of-the-box integrations.
     
  7. Automated business processes:
    Automate business processes to increase productivity.
     
  8. Best practices:
    Utilise over 100 preconfigured and extensible best practices.
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Put your faith in the leader

Deutsche Telekom remains Salesforce's largest reselling and integration partner in the DACH region and large parts of Europe. The latest edition of "ISG Provider Lens™ Salesforce Ecosystem Partners 2024" once again confirms its status as one of the leading providers. Telekom was named an outstanding "leader" by the analysis firm in the categories "Implementation Services for Core Clouds Midmarket," "Implementation Services for Marketing Automation," "Implementation Services for Industry Clouds," and "Managed Application Services for Midmarkets."

  • Deutsche Telekom has many years of experience in implementing Salesforce.
  • An important part of its portfolio is its comprehensive full-service offering from a single source. This includes scalable Salesforce licences and professional project implementation. Deutsche Telekom remains the only provider with such a comprehensive offering.

Webinar: eMobility End2End – Sales, projects and service with AI and brains

A woman works on her laptop in a modern office on the topic of Salesforce Energy & Utilities Cloud.

Webinar: eMobility End2End – Sales, projects and service with AI and brains

In this webinar recording, discover how conversational AI and Salesforce Energy & Utilities Cloud can transform your business by streamlining processes and improving customer service. Learn more about the challenges and opportunities facing the eMobility industry, the end-to-end journey, and the added value for energy service providers. Gain insights from real-world success stories and learn how to manage eMobility enquiries on a single platform.

Telekom & Salesforce – the ideal team for you!

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Do you have any questions? We are here to help! Our experts are on hand to assist you with a comprehensive range of services.

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Personal consultation

Our consulting services do not end with the concept. We accompany you throughout your entire journey, from digital strategy and the transformation process to the design of your Salesforce Energy & Utilities Cloud.

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There's more to it than that

We are expanding the Energy & Utilities Cloud with intelligent solutions from Telekom: intelligent text and speech analysis with Semasuite, fast and efficient project implementation thanks to (field) service expertise, from preventive to predictive maintenance with Telekom MMS IoT solutions and the Salesforce AI/Data Cloud.

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Everything from a single source

Consulting, licences, implementation and service at Telekom – one contact for everything.