Customer contact solution

AgentOne

AgentOne is a contact centre solution that bundles all communication channels and enables efficient processing of customer enquiries.

A woman explains something to a man at work.

Flexible contact centre solution for your individual needs

To achieve optimal customer satisfaction, companies today must be easily and promptly accessible to their customers across all important channels. Our flexible solutions enable you to deliver a first-class customer experience with maximum efficiency. Thanks to intelligent automation, you can effortlessly handle high volumes of enquiries. At the same time, you retain full control and can optimise the performance of your contact centre in real time.
Simple. Seamless. Collaboration.

With AgentOne, we offer you a future-proof contact centre solution tailored to the needs of your company.

How AgentOne supports your work

Our customised contact centre solution enables you to provide optimal omnichannel customer service at the highest level:

With coverage of voice, callback, email, chat, social media, messenger, video and even documents, you can serve your customers on all important communication channels.

Automation and pre-processing by chatbots, feedback bots, email bots, voice bots, text analysis and dialers make it easier for you to handle high volumes and ensure rapid customer satisfaction.

The contact centre solution is designed as a
multi-cloud solution, either preconfigured for use in our OpenTelekom Cloud as a private cloud or as a contact centre solution in an on-premises environment.

Your advantages

Safety

Our solutions are developed, operated and supported entirely in Germany. Renowned customers from various industries trust our expertise and value the quality of our products and services. In the OpenTelekomCloud, we meet the highest data protection and security requirements.

Experience and quality

Our cloud contact centre solutions are the result of our many years of experience and expertise in the field of communications technology. As Germany's market leader for service telephony and customer contact solutions, we offer you highly available solutions that integrate seamlessly into your existing systems.

Comprehensive concepts from a single source

A Telekom contact person will be available to assist you with quotations, consulting, contracts and project management during the planning, implementation and ongoing operation phases.

Excellent service quality

Benefit not only from a sophisticated service concept, but also from your personal contact person who is available at any time. This enables us to respond quickly and flexibly to your requests at all times.