To the page content
T Business

Interactive Voice Response Business

Two people looking at a laptop together and using Interactive Voice Response Business

Configure voice dialogues yourself

This enables you to offer a flexible service that helps your customers reach their destination faster while significantly reducing the workload for your employees.

Get advice now
Skip anchor navigation

Targeted IVR call pre-qualification and routing

Efficient pre-selection is required to forward calls to the right contact persons. With Interactive Voice Response Business, you can easily design your own voice dialogue or adapt the call flows created by our experts to your needs at any time. This allows you to offer a flexible service that gets your customers to their destination faster while significantly reducing the workload on your employees.

The differences between IVR Business & Professional

FeaturesIVR BusinessIVR Professional 
Solutions for easier voice dialogue /svg/icon/action/checkmark/selected /svg/icon/action/checkmark/selected  
Solutions for complex voice dialoguesBook IVR Professional /svg/icon/action/checkmark/selected  
Self-service for simple enquiries, e.g. announcement of opening hours /svg/icon/action/checkmark/selected /svg/icon/action/checkmark/selected  
Handling complex business transactions over the phone – including case closure
(e.g. contract renewal)		Book VR Professional /svg/icon/action/checkmark/selected  
Pre-qualification of customer enquiries with forwarding to agents /svg/icon/action/checkmark/selected /svg/icon/action/checkmark/selected  
Connection to CRM systemBook VR Professional /svg/icon/action/checkmark/selected  
Individually configurable voice dialogues /svg/icon/action/checkmark/selected /svg/icon/action/checkmark/selected  
Understanding open-ended questions through modern speech recognition technologyBook VR Professional /svg/icon/action/checkmark/selected  

Interactive Voice Response Professional

A man works on a laptop in a bright office and uses Interactive Voice Response Professional.

Interactive Voice Response Professional

Automated and personalised call management optimises processes and increases customer satisfaction in the long term.

Your advantages

/svg/icon/content/support-chat/default

Pre-qualification of customer requirements

Identify complex issues using speech recognition or DTMF digit selection – for better pre-qualification and case-closing service

/svg/icon/user_file/families/default

Configure dialogues individually

Flexible configuration and administration of voice dialogues – from the input channel to targeted routing

/svg/icon/user_file/billing/default

Reliable pay-per-use billing

Secure service from the Telekom cloud with transparent pay-per-use

Routable chatbot module

Intelligent bot system – controllable from the routing process

/svg/icon/action/star/default

Automatic speech recognition

Powerful automatic speech recognition (ASR) for recognising individual words, audio files or text-to-speech (TTS) – seamlessly integrated into the voice dialogue

How voice control from the cloud works

0
1
2
3
4

Step 1

Callers are not connected directly to an employee, but first to your voice portal in the cloud.

Step 2

The request is identified in the voice dialogue (ASR or DTMF).

Step 3

Customers use voice control to perform self-service tasks (e.g. checking opening hours).

Step 4

Only when the issue requires an employee is the call forwarded using defined routing logic.

Easy management with the routing designer

Businessman in office working on computer and using interactive voice response business

Easy management with the routing designer

Central settings can be managed efficiently and used directly in the routing designer. Call flows can be created quickly using modular building blocks, and routing destinations can be flexibly adjusted.

We advise you on Interactive Voice Response Business

Discover the advantages of our products – increase your efficiency and reduce your costs. Contact us – we will be happy to advise you!

To the contact form

Impetus for your success

Skip carousel content

Conversational AI Suite

The AI solution responds to customer enquiries via telephone and text chat in a fully automated manner.

About Conversational AI Suite

Sustainability

Discover our solutions for your path to a sustainable future.

On sustainability

Product sheet Interactive Voice Response Business

Effective pre-selection is required to forward callers to the right contact person. With Interactive Voice Response Business, you can offer optimal service that gets callers to their destination faster while significantly reducing the workload on your employees.

Download the most important interactive voice response business information as a PDF file.

Download product sheet now
A young woman talks on the phone with a headset and advises on interactive voice response business.

Excellent service for even more customer contacts

Increase the number of customer contacts with our service numbers and differentiate yourself from your competitors as a customer- and service-oriented company.

To the service numbers

Our awards

  • Telekom comes out on top in connect mobile network test
  • Siegel-connect landline test winner 2025 Telekom
  • Gold Partner Microsoft
  • Cisco Gold Partner
  • Zoom Gold Partner