T Business

Interactive Voice Response Professional

Your advantages
Voice control
Impetus for your success
Contact

Optimal (self-)service for your callers

Use voice control to get callers where they want to go faster and save your staff's time. Your customers will be understood thanks to cutting-edge speech recognition tech from market leader Nuance – even when they ask open-ended questions. Interactive Voice Response Professional lets you handle complex business calls, either partly automated or as a full self-service option.

The differences between IVR Business & Professional

Features	IVR Business	IVR Professional
Solutions for easier voice dialogue
Solutions for complex voice dialogues	Book IVR Professional
Self-service for simple enquiries, e.g. announcement of opening hours
Handling complex business transactions over the phone – including case closure (e.g. contract renewal)	Book VR Professional
Pre-qualification of customer enquiries with forwarding to agents
Connection to CRM system	Book VR Professional
Individually configurable voice dialogues
Understanding open-ended questions through modern speech recognition technology	Book VR Professional

Interactive Voice Response Business

Automated call control saves time and money and improves customer satisfaction.

Your advantages

Pre-qualification of customer requirements

Identify complex issues using speech recognition or DTMF digit selection – for better pre-qualification and case-closing service

Automatic speech recognition

Powerful Automatic Speech Recognition (ASR) technology for precise word recognition, even with open-ended phrases

Dialect-proof grammar tuning

Optimal speech comprehension through grammatical tuning – even with dialects

Connection of back-end systems

Seamless backend integration for interaction with existing IT landscapes

Dialogue design & sound concepts

Dialogue design and development of voice and sound concepts for seamless interaction

Voice control from the cloud

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Step 1

Callers are not connected directly to an employee, but first to your voice portal in the cloud.

Step 2

The request is identified in the voice dialogue (ASR or DTMF).

Step 3

Customers use voice control to perform self-service tasks (e.g. checking opening hours). Optional confirmation of case closures via text message or email is possible.

Step 4

Standard enquiries are answered and customer numbers are identified through direct interaction between the voice system and connected back-end systems.

Step 5

Only when the issue requires an employee is the call forwarded using defined routing logic.

We advise you on Interactive Voice Response Professional

Discover the advantages of our products – increase your efficiency and reduce your costs. Contact us – we will be happy to advise you!

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Impetus for your success

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Conversational AI Suite

The AI solution responds to customer enquiries via telephone and text chat in a fully automated manner.

About Conversational AI Suite

Sustainability

Discover our solutions for your path to a sustainable future.

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Product sheet Interactive Voice Response Professional

Help customers reach their goals faster while reducing the workload on your employees: you can create this efficient service thanks to state-of-the-art speech recognition technology with Interactive Voice Response Professional.

Download the most important Interactive Voice Response Professional as a PDF.

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A young woman talks on the phone with a headset and provides advice on interactive voice response. Professional

Excellent service for even more customer contacts

Increase the number of customer contacts with our service numbers and differentiate yourself from your competitors as a customer- and service-oriented company.

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Interactive Voice Response Professional

Handling complex calls

Optimal (self-)service for your callers

The differences between IVR Business & Professional

Interactive Voice Response Business

Interactive Voice Response Business

Your advantages

Pre-qualification of customer requirements

Automatic speech recognition

Dialect-proof grammar tuning

Connection of back-end systems

Dialogue design & sound concepts

Voice control from the cloud

Step 1

Step 2

Step 3

Step 4

Step 5

We advise you on Interactive Voice Response Professional

Impetus for your success

Conversational AI Suite

Sustainability

Product sheet Interactive Voice Response Professional

Excellent service for even more customer contacts

Our awards