Help & FAQs about Zoom X

Zoom X combines Zoom’s intuitive video conferencing services with Telekom’s outstanding telephony and other services. Hosted in secure data centres across Europe, this offering is aimed at businesses of all sizes, educational institutions and the public sector, and is available exclusively from Telekom.

With secure, end-to-end encrypted video conferencing and hosting in Europe, Zoom X Workplace offers the security that businesses have long wanted from Zoom. Go straight to Telekom’s offer

Zoom X Workplace combines chat, audio, video and meeting functions with other collaboration tools in one intuitive software package. The cloud-based online platform enables companies to communicate easily with their employees or customers and collaborate seamlessly.

Zoom X Workplace can be used for both smaller applications and very large online events:

• Simple video conferences with prospective customers and clients enable quick and personal clarification of enquiries and concerns without the need for travel or preparation. This meets the frequently expressed expectations of customers for modern communication with service providers and institutions.
• Consultations with technical or sales representatives can be carried out more easily through the use of video, and solutions can be devised directly together on a whiteboard or in conversation. Employees appreciate a digital working environment and thus work more effectively.
• With up to 300 participants, interpreter function, transcripts, own domain integration and a dedicated portal for user and settings management*, even the needs of large companies are covered. To the complete overview of functions
• The Zoom X Workplace online platform supports virtual and hybrid Zoom meetings, data and information sharing via Airplay, and the integration of apps and tools such as Asana and Miro.

• You can bookup to 499 licences for Zoom X Workplace directly online. We offer two options:

• If you anticipate needing more than 499 licences, or additional add-ons such as webinars or large meetings, please contact our conference experts directly using enquiry contact form or by email.

It is possible that your booking will be rejected by Zoom because the email domain you are using (@yourcompany.com) is already registered with Zoom and blocked for other partner offers. In this case, it will not be possible to book Zoom X Workplace with email addresses from this domain (e.g. ihrname@ihrefirma.de).

To test Zoom X Workplace, you can make the booking using a different email address (one that does not run on your company domain).

Please note that it will not be possible to merge this new Zoom X Workplace account with your company's existing Zoom account at a later date.

When registering on the marketplace or ordering Zoom X Workplace, please do not use an email address that already has a Zoom account, as your booking will otherwise be rejected by Zoom. If you have already registered directly with Zoom in the past, you have the following options:

• Please log in to your Zoom account and delete it. If you wish to keep your Zoom account, please change the email address used for Zoom in the user management section. Then continue with the booking in the Telekom Cloud Marketplace. Go directly to the Zoom login. Instructions for switching from Zoom to Zoom X can be found here.
• Alternatively, please change the email address used in your Telekom Cloud Marketplace profile. Please note: This change applies to your entire account, not just to your Zoom X Workplace order. Then restart the booking process.

Detailed instructions on migrating an existing account from Zoom to Zoom X can be found here.

You may have received an email informing you that your Zoom X Workplace booking on the Telekom Cloud Marketplace has failed. Bookings with email addresses that already have a Zoom account will be rejected by Zoom.

In this case, you can still book Zoom X Workplace as follows:

• Please log in to your Zoom account and delete it. You can then re-enter your booking in the Telekom Cloud Marketplace.
• Alternatively, please change the email address used for registration in your Telekom Cloud Marketplace profile. Please note: This change applies to your entire account, not just to the Zoom X Workplace order. Then restart the booking process.

Yes, you can try Zoom X Workplace free of charge and without obligation.

The trial period ends automatically after 30 days; you do not need to do anything. During the trial period, you can of course contact our free German-language support Cloud Advice & Service; our conference experts will be happy to help you!

Please note that booking the trial version of Zoom X Workplace will only work if you use an email address that does not already have a Zoom account.

Our conference experts are available around the clock and will assist you with planning, implementation and ongoing operations with professional service and support as needed. To the contact form

With Zoom X, you get, in addition to

• The option to hold your video conferences in compliance with the DVGSO,
• Free support in German,
• Set-up service and training

A wide range of product benefits, for example:

Video conferences with up to 300 participants; no time limit

Zoom’s Basic licence limits video conferences to 40 minutes.

With Zoom X Workplace, you can hold an unlimited number of group meetings with up to 300 people, for as long as you need.

Record in the cloud

With a Basic licence, you can only record meetings on your local device.

With Zoom X Workplace, you can save recorded video meetings, training sessions or other events directly to the cloud and make them available to your staff. This saves you time and storage space on your local device.

Every Zoom X Workplace licence includes 5 GB of storage space for cloud recordings in MP4/M4A format at no extra cost.

Streaming on social media

With Zoom X Workplace Pro, you can also stream live directly to Facebook and YouTube. You’ll also have access to bespoke live-streaming services to help you reach a wider audience.

Scaling intelligently

Zoom X Workplace Pro is more suitable for small teams (up to 9 licences). For larger teams, use Zoom X Workplace Business and expand according to your needs. Zoom X Workplace Business is available from 10 licences.

Central admin portal

The admin portal allows administrators to manage all users and settings via a central portal. The Business Edition offers a comprehensive administrator dashboard that makes it easy to view information ranging from overall usage to live meeting data. It also offers single sign-on (SSO) integration, allowing you to log in to Zoom X Business with a variety of SSO providers such as Okta or Centrify without having to enter your own login details.

Zoom X Workplace business accounts also feature managed domains. Thanks to the efficient organisation of applications, your business account will save you a lot of time in licence management.

Custom branding for your online meetings

With the Business Edition, you have the option of creating your own vanity URL. You can include your company name in this URL, for example (yourcompany.zoom.us).

In addition, you can create your own email template with your company design for both internal and external communication to send meeting invitations to participants using Zoom X.

Automatic speech-to-text transcriptions

One highlight of Zoom X Workplace Business is automatic speech-to-text transcription for cloud recordings in English. This gives you a transcript straight away, without anyone having to take notes.

The automatically generated transcript saves you a lot of time, as you can search for specific terms in the text immediately after the meeting. This allows you to find conversation content quickly and efficiently without having to watch the video.

The domain zoom-x.de is an alias or a communication domain that ultimately redirects to a target URL. In this case, to eu02web.zoom.us. However, a redirect to the URL eu02web.zoom.us does not mean that your meeting data is located in the USA. With Zoom X, your meeting data remains in Europe.

A similar example: If, for example, you enter the communicative URL www.telekom.de/zoom-x into your web browser, it will be redirected to the target URL https://geschaeftskunden.telekom.de/business/loesungen/digitalisierung/zusammenarbeit-produktivitaet/zoom-x.

If you are having trouble joining a Zoom X meeting or Zoom X webinar, please add the domain zoom-x.de to your whitelist in your firewall settings. Please do not hesitate to contact our customer service team if you have any questions or are experiencing difficulties joining our meetings. We are happy to assist you with any queries you may have.

You can request the activation email again. You can find step-by-step instructions on how to do this in the following instructions.

Instructions for user management and administration can be found here.

You can find a guide to getting started with Zoom X here.

The latest version of the Zoom desktop client and other plug-ins, e.g. for direct Outlook calendar integration, can be downloaded from the Download Centre .

If you have already downloaded Zoom, here you will find detailed step-by-step instructions for Zoom X Workplace and how to use the desktop version.

You will also need a Zoom X Workplace account if you want to create meetings yourself and send invitations to participants.

As the owner of a Zoom X Workplace account, you can create instant meetings or scheduled meetings.

In your user account, you can also adjust your personal settings, change your profile and update your subscription.

You can schedule a meeting directly in your browser, in the desktop version, in the mobile app, or using one of our many integrations.

Learn more about planning Zoom X Workplace meetings.

You can join a meeting by clicking on the meeting link or by visiting zoom.us/join and entering the meeting ID there.

Here you can find more information on how to participate in a Zoom X Workplace meeting.

Most audio devices can be connected by clicking "Connect Audio", "Join with Computer Audio" or "Audio" in Zoom to access the audio settings.

Learn more about the audio options available with Zoom X Workplace here.

Yes, you can use a Bluetooth headset with Zoom X Workplace. The only requirement is that your Bluetooth device is compatible with your computer or mobile device.

A Zoom X Workplace account is not usually required for participants to join your meetings. When you invite someone to a meeting, they can join directly without registering.

However, if you, as the host, have restricted participation in meetings to participants with authentication profiles, then participants will need a Zoom X Workplace account to join. Here you will find instructions on how to participate in Zoom X Workplace meetings.

You do not need a webcam to participate in a meeting or webinar, but you will not be able to broadcast video of yourself.

If you have a microphone and speakers connected to your PC, you can hear and talk to the other participants during the meeting.

You can also share your screen without a webcam and view the webcam videos of the other participants.

During your meeting, click on 'Share Screen' and select the screen you want to make visible to others.

Here you can find more information about screen sharing in Zoom.

All hosts of Zoom X Workplace Meetings have the option to record and save meetings locally on their computer, unless the account owner or administrator has disabled this feature.

Hosts of Zoom X Workplace Meetings can also save the meeting video directly to the cloud.

To start recording, simply click on "Record" during the Zoom X Workplace meeting.

Learn more about local recording and cloud recording.

Local records are stored in your document folder by default.

Cloud recordings can be found on the 'Recordings' page (login required) in the Zoom web portal.

Here you will find detailed instructions on how to find local records.

Here you will find troubleshooting tips.

Echo can be caused by many factors, such as a participant connected to the meeting audio on multiple devices or two participants joining from the same location.

Further information on the most common causes of audio interference can be found here.

Here you will find further tips for troubleshooting audio problems on iOS and Android devices.

As a cloud-based telephone system operated from data centres across Europe, Zoom X Phone combines the features of modern voice and video communication into a secure and intuitive solution. With a unified user interface, your staff can chat, hold conferences and make calls with colleagues within the company, as well as with external customers and partners, both nationally and internationally.

What’s more, Zoom X Phone can be easily and seamlessly integrated with a high-performance Telekom landline connection: with a CompanyFlex SIP trunk, you can use your landline numbers for cloud telephony and transfer calls seamlessly from your PC to your desk phone, or to your mobile phone when you’re on the move. You can find more information about Zoom X Phone here.

Here you will find an overview of the requirements for using Zoom X Phone.

Help with booking and setting up your Zoom X Phone account can be found here.

Here you will find step-by-step instructions for setting up Zoom X Phone.

Here you will find instructions for administering phone numbers.

In the FAQ portal for Zoom X Phone , you will find further information about Zoom X Phone as well as possible error messages and instructions for troubleshooting.

You can reset your password on the website zoom.us/forgot_password . For more important information on this, please read the step-by-step guide to resetting your password..

You can change your role in your account profile (login required) on the Zoom web portal. Learn more about the account profile and user role.

You can find your account holder on your account profile page (login required) on the Zoom X web portal.

On the website https://www.zoom.com/en/trust/security-bulletin/ Zoom publishes current security notifications. The notifications apply to all Zoom products and not specifically to Zoom X. If you register with your email address, you will automatically receive all future security notifications by email.

Yes, on the website https://status.zoom.us/ you can find out about current issues with Zoom products, add-ons or features. If you register with your email address, you will automatically receive the latest status updates by email.

The general terms and conditions for Zoom X Workplace can be found here.

You can find the service descriptions and prices for Zoom X Workplace here.

Detailed information on invoices and payment methods can be found here.

Deutsche Telekom and Zoom provide their services within Germany, the EU and the EEA in accordance with the high data protection standards of the GDPR (General Data Protection Regulation). Only pseudonymised data records (pseudonymised email address) are sent to the USA to register for the meeting so that the Zoom X meeting can start.

To reduce your licences, please contact FMB zoomx-support@cloud.telekom.de It is currently not possible to make adjustments via self-service.

If you wish to cancel Zoom X, please contact FMB directly. zoomx-support@cloud.telekom.deCancellations via self-service are currently not possible.