Zoom X: Migration from Zoom.us to Zoom X

It is not possible to migrate the existing account number from Zoom.us to Zoom X, as these are technically two different platforms. In the migration described here, the users and their settings are first moved to the new Zoom X account. The administrator is only moved at the end.

Please note that all users must manually accept the invitation to the new Zoom X account before the contract with Zoom.us expires (see point 4). Please allow sufficient lead time for this to take into account any employee absences. Once the contract with Zoom.us has expired, migration will no longer be possible. Users who have not manually migrated to the new Zoom X account by the time the contract with Zoom expires will automatically be converted to a Zoom Basic licence. All individual settings will be lost in the process.

1. Register with a new temporary email address that has not yet been used with Zoom.us on the Telekom Cloud Marketplace and book the desired Zoom X licences: https://apps.telekomcloud.com/apps/7185#!editions. A new Zoom account number will be created. When booking Zoom X, the customer will be set up as the owner/admin for their new Zoom X account using the email address used for registration.
2. Activate your new Zoom X account.
3. After logging into your new Zoom X account, invite all users from your existing Zoom.us account to the new Zoom X account using the email addresses stored there.

4. Users will receive an email invitation to the new Zoom X account and must accept the invitation manually.

   

5. The transfer to the new Zoom X account will take place immediately after the invitation has been accepted. Users will receive confirmation that their account has been transferred.

   
   
   Furthermore, users will receive an email confirmation that their account has been migrated to a new Zoom X account.
   

6. In the final step, the last remaining user at Zoom.us (owner/admin) must be moved to the new Zoom X account. This requires several steps:
   1. The last remaining user (owner/admin) creates a new user with a free basic account in the existing Zoom.us account using an unused email address.
   2. He upgrades them to owner/admin. At the same time, the previous owner/admin is downgraded to user so that the invitation to the new Zoom X account is possible.
   3. The owner/admin then invites the former owner/admin of the Zoom.us account to the new Zoom X account as a user.
   4. If necessary, this user will be upgraded back to owner/admin.
7. The existing contract with Zoom.us must be terminated in the final step.
   1. To do this, log in to the Zoom.us web portal (https://zoom.us/signin#/login).
   2. Click on Account Management and then on Billing.
   3. On the Current Subscriptions tab, locate the subscription you wish to cancel.
   4. Click on Cancel subscription to stop the automatic renewal of your subscription.
   5. Then confirm your cancellation request.

Zoom X from Deutsche Telekom: https://geschaeftskunden.telekom.de/business/loesungen/digitalisierung/zusammenarbeit-produktivitaet/zoom-x

Telekom Cloud Marketplace: https://geschaeftskunden.telekom.de/business/hilfe-und-service/cloud-software/telekom-cloud-marketplace

Booking Zoom X in the Telekom Cloud Marketplace: https://apps.telekomcloud.com/apps/7185/

Zoom.us web portal: https://zoom.us/signin#/login

Cancellation of existing Zoom.us subscription: https://support.zoom.us/hc/de/articles/203634215-Kündigung-Ihres-Abonnements