The future of digital business communication

Telekom Business Critical X

Telekom Business Critical X (BCx) is a solution that has been specially developed for business-critical situations. It combines real-time communication, the highest security standards and efficient integration into existing systems – all from a single source. Whether emergency management, push-to-talk/video or centralised alerting: Telekom BCx ensures that your employees are reliably connected anywhere and at any time – in the office, on the factory premises or in the field.

A man is wearing a headset and looking at a screen.

Your advantages with Telekom BCx

Instant communication

Telekom BCx enables fast and efficient push-to-talk/video communication between emergency responders to coordinate immediate assistance.

Protection for lone workers

The automatic "Man Down" function triggers an alarm when a worker is incapacitated, ensuring immediate attention.

Real-time emergency alerts

The command centre can receive the alarm and locate the exact position of the injured worker in order to provide assistance as quickly as possible.

Comprehensive connectivity

Telekom BCx offers connectivity via mobile communications, WiFi or campus networks. There is no need to expand your own networks, which simplifies implementation and use.

One device for everything

With Telekom BCx, you only need one device for all your communication needs. Telekom BCx combines all the functions of a radio and a smartphone in a single, user-friendly device.

We will help you choose the right package

Telekom BCx offers a wide range of functionalities, which can make choosing the right package a challenge at first – especially if the existing infrastructure and internal processes are highly developed. Telekom provides targeted advice to help with this. Testing the application in advance on a small, limited scale can yield insights that can be taken into account during the productive rollout of Telekom BCx. Telekom offers two proof-of-concept (PoC) packages for testing the Telekom BCx application in advance in your own environment.

Our service packages at a glance

Basic

Emergency management: The package enables rapid, targeted notification of all employees and effective position display for control centre personnel to provide targeted assistance.

Application: Emergency management
Service level: Standard 9x5
Emergency communication
Minimum purchase quantity: 100 licences

Jump to previous offer

Standard

Business radio: The package offers a modern solution for business communication via mobile phones. Ideal for flexible, scalable communication without spatial limitations.

Application: Private mobile radio
Service level: Standard 9x5
Emergency communication
Push-to-talk
Minimum purchase quantity: 10 licences

Jump to previous offer

Advanced

Critical environment: The package relies on push-to-video for more efficient communication and enables rapid situation assessment and decision-making in critical situations.

Optional extra: worker protection Lone worker protection

Application: Critical environment
Service level: Premium 24/7
Emergency communication
Push-to-video
Minimum purchase quantity: 10 licences

Control Centre Service

The control centre provides a centralised system for communication management and coordination of operations. It allows you to maintain an overview in critical situations. Thanks to real-time location tracking, team movements can be monitored. Other advantages include real-time logging of incidents with subsequent analysis functions. The mobile control centre is ideal for operations in the field.

Use cases

Skip carousel content

Production

In production, large areas, new building materials and geographical conditions make team communication and operational accessibility difficult.

Telekom BCx offers an emergency call system that provides immediate warning in emergencies to enable rapid assistance. The integrated lone worker protection with automatic alarm triggering ensures safety even without direct communication.

Two people are standing in a shop looking at a tablet.

Retail trade

In retail, limited communication and the difficulty of locating sales staff make it challenging to coordinate service requests and shift changes.

Telekom BCx improves coordination and consultation across the entire sales area with image and video transmission, group coordination and indoor localisation. This facilitates customer service and makes task management more efficient.

Sports facility

Sports facilities are spacious and communication is limited due to the large number of visitors, which makes rapid coordination difficult in an emergency.

Telekom BCx supports security personnel with a guard tour function and video transmission, enabling them to coordinate incidents efficiently and ensure their presence. This protects employees and guarantees safety in stadiums and sports facilities.

Two people are standing in a warehouse looking at a tablet.

Logistics

In logistics, complex supply chains, changing locations and mobile processes make communication between drivers, dispatchers and warehouses difficult.

Telekom BCx enables a smooth flow of information and quick responses throughout the entire transport network with an uninterrupted communication solution. This provides all parties involved with relevant updates in real time, ensuring delivery reliability, efficiency and the avoidance of downtime.

Two people are standing outside in work clothes, looking at a laptop.

Energy industry

Utility company employees often work alone in diverse and sometimes hazardous environments, which means that maintenance and repair work requires precise and rapid communication.

Telekom BCx improves coordination in crisis situations through geofencing and increases safety with lone worker protection. Multimedia communication allows important information to be transmitted securely and efficiently.