How exactly does Cloud Connect for Webex Calling work?

Cloud Connect connects your Webex Calling environment directly to Telekom’s landline network. External calls via the Telekom network Use of existing telephone numbers and extensions Consistent communication for internal and external communications Centralised control via Webex Calling This makes Webex Calling the central platform for all your business communications.

Is Telekom certified as a Certified Calling Provider?

Yes, Telekom is certified by Cisco as a Certified Calling Provider for Webex Cloud Connect . What this means for you is: Verified end-to-end integration with Webex Calling Reliable landline connectivity for businesses in Germany Support for complex communication scenarios High quality and reliability during operation

What benefits does Webex Calling offer my business?

Webex Calling is designed for businesses that have a significant need for flexible, location-independent communication and collaboration. The main advantages are: Direct landline connection for Webex Calling Seamless integration without the need for additional systems Security and data protection in accordance with German standards High call quality thanks to Telekom’s infrastructure Flexible scaling for businesses and contact centres

Is Webex Calling suitable for my medium-sized business or contact centre scenarios?

Cloud Connect for Webex Calling is ideal for growing medium-sized businesses and organisations with multiple sites: Scalable cloud telephony without the need for your own infrastructure Easy integration into existing work environments Flexible expansion as the business grows In addition, Webex Calling is also suitable for contact centre scenarios, helping to improve customer satisfaction and loyalty: Reliable availability for customers across various communication channels High call quality even with high call volumes Integration with Webex Contact Centre solutions

How can I use Webex Calling?

The landline connection is provided via the CompanyFlex SIP trunk – Telekom’s flexible SIP trunk solution for modern business communications. The benefits for you: Flexible number management Scalable voice channels High reliability Proven Telekom voice infrastructure

Where can I find step-by-step instructions for setting up Webex Calling with CompanyFlex SIP trunking?

You can find the requirements for use and step-by-step instructions on the CompanyFlex Help Portal.

Cloud Connect for Webex Calling

Webex Calling: Cloud telephony and collaboration perfectly combined

A woman in the office uses Webex Calling at the office, on the move and when working from home.

Easy to reach, anytime, anywhere.

Cloud Connect for Webex Calling combines modern business telephony with maximum flexibility. Whether in the office, working from home or on the move, businesses benefit from location-independent, highly available and secure communication and collaboration.

The connection to the fixed-line network is provided via central SIP trunks directly from Telekom’s infrastructure. As a Cisco Certified Calling Provider, Telekom offers a certified end-to-end integration for the highest voice quality and reliable connectivity.

The benefits for you

Direct landline connection for Webex Calling

Make calls directly via the landline with Webex Calling – without any additional system breaks or complex integrations.

Seamless integration into your Webex environment

Cloud Connect is fully integrated with Webex Calling. Users work in a familiar environment – with seamless functionality for both internal and external communication.

Carrier-grade voice quality and availability

The landline connection is based on Telekom’s CompanyFlex SIP trunk – ensuring reliable connections and professional-quality voice transmission.

Security and data protection from Germany

The connection is provided via Telekom’s infrastructure in Germany. Businesses benefit from high standards of data protection and security.

Good reasons to choose Cloud Connect for Webex Calling

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Reliable availability

With Webex Calling and Cloud Connect, employees can access their business telephony flexibly on a range of devices, including desktops, laptops, smartphones, tablets and compatible Webex devices. Users remain reachable on their business number – regardless of where they are working. As a result, Cloud Connect supports modern working models such as hybrid working, working from home, mobile working and cross-site collaboration.

Telephone numbers and extensions

Existing phone numbers and extensions can still be used. Businesses do not need to change their current contact details and can flexibly integrate their existing communication structures into the new cloud-based telephony system. This makes the switch to Webex Calling easier and ensures that existing processes remain in place. The connection is provided via Telekom’s CompanyFlex. This enables businesses to benefit from stable voice connections, professional call quality, high availability and reliable external accessibility. This makes Cloud Connect suitable for business-critical communication processes and professional customer communication as well.

Central Administration

The communication solution is managed centrally via the Webex Calling environment. Organisations can, for example, manage users, assign phone numbers, integrate locations, flexibly expand functionality and centrally control communication policies. This reduces the administrative burden and allows new requirements to be implemented quickly.

Flexible scaling

Cloud Connect for Webex Calling adapts flexibly to your business’s needs. New users, locations or phone numbers can be added at any time. This allows businesses to scale their communications solution as required – without the need for complex changes to their existing infrastructure. This offers benefits for growing SMEs, companies with multiple sites, flexible working environments, and contact centre scenarios with fluctuating demand.

Secure cloud communication

Telekom provides connectivity for businesses in Germany and meets stringent data protection and security requirements. Direct integration with Webex Calling creates a modern cloud-based communications solution that combines collaboration and business telephony in a single platform.

A new approach to telephony – with Webex and Telekom

Cloud Connect for Webex Calling – Webex collaboration with Telekom telephony

With Cloud Connect for Webex Calling you can connect the Webex Collaborations platform directly to the public telephone network. As a a Cisco Preferred Collaboration Partner , Telekom offers a reliable All-IP / IP telephony connection for businesses in Germany.

Your benefits at a glance:

Integration is handled via the CompanyFlex SIP trunk, which provides professional cloud telephony with high-quality voice and flexible scalability.
Seamless integration with the Webex collaboration platform
Security and data protection under EU law

Get advice now

Frequently asked questions

Webex Calling is designed for businesses that have a significant need for flexible, location-independent communication and collaboration.

The main advantages are:

Direct landline connection for Webex Calling
Seamless integration without the need for additional systems
Security and data protection in accordance with German standards
High call quality thanks to Telekom’s infrastructure
Flexible scaling for businesses and contact centres

Cloud Connect for Webex Calling is ideal for growing medium-sized businesses and organisations with multiple sites:

Scalable cloud telephony without the need for your own infrastructure
Easy integration into existing work environments
Flexible expansion as the business grows

In addition, Webex Calling is also suitable for contact centre scenarios, helping to improve customer satisfaction and loyalty:

Reliable availability for customers across various communication channels
High call quality even with high call volumes
Integration with Webex Contact Centre solutions